I ordered furniture in mid January, they took payment immediately (almost $1, 300.00) and lied/stalled for the next 2 months on its status. I had to initiate contact at each stage of their stalls and never got promised email updates that were supposed to come after they contacted the manufacturer. I finally had enough of their lies, stalls and deceptive/fraudulent practices and cancelled my order.

My furniture (Seaside Dream dresser and nightstand by Lea Furniture) is made in the US (Robert said it was made "overseas") and was in stock at Lea's North Carolina warehouse (4 dressers and 18 nightstands in the Pink Taffy color I ordered), yet Robert said the opposite. How did I find this out? Called a local furniture store (Woodley's Fine Furniture) and they got the information for me.

After I cancelled, I was told it would take 15 to 20 days for a refund...all the negative reviews I read, afterward (should have read them before I ordered), said it was upwards of 60 days before customers ever saw their money, if at all. I was freaked!

But, I got my money back in just 10 days. Here's how I did it.

1. I immediately called my bank to start the fraud/dispute process.

2. I sent a formal complaint email to FurnitureBuzz (no response, of course).

3. I did my research, including finding out the truth about the availability, country of origin and exact shipping time for my furniture.

4. Got plenty of information/documentation on all the horror stories suffered by their other victims.

5. Filed a claim with BBB Southeast Atlantic

6. Filed a claim with IC3 (FBI's internet fraud website)

7. Sent a demand for payment email, with a copy to the BBB, to FurnintureBuzz outlining everything I'd done (claims filed, factual info from a real furniture store, list of the myriad customer complaints) and everything I would do (call their local law enforcement in Savannah, GA, escalate my claim to fraud at my bank) if I didn't see the money by today, Friday, 18 March.

All that was by Wednesday, 16 March, and the money arrived in my bank account this morning.

I would have had my money sooner if I'd done everything quicker, but this was a bit of a learning process (who to contact, what to do) so it took me a few more days.

Reasons to avoid them:

1. Deceptive/fraudulent business practices

2. They outright lie about availability, status and your rights

There are plenty of more specific details about how their victims have suffered, here and at epinions.com and resellerratings.com (including mine, at both those places), if you need more reasons on why you should NOT do business with them.

Don't do what I did and neglect to Google for reviews BEFORE placing an order. Do your research, FIRST.