I purchased a sofa pictured in a flyer I received from this company August 20th and was told I could pick it up in 3 to 5 days. On Aug. 25th I went to the store and was told it will be up to 6 weeks, , they weren't sure.
I asked for my money back ( easy to do, , it was a Visa purchase ) and the salesman told me to come back tomorrow. He said the salesman who sold me the sofa was working tomorrow. I said they had one like I purchased sitting right there. He said I couldn't have that one. I asked for a manager. He said the salesman who sold me the sofa was the manager. I asked for the phone number for the Corporate Office. He said there wasn't one. I turned around and told the couple behind me not to purchase anything there and that I had been lied to and now they wouldn't give me my money back.
The salesman called the police and told 911 they had a guy in their store " acting crazy " and he needed Officers right away. I waited till Officers arrived, despite the sales guy telling me I had better leave before the police got there. When they arrived, they listened to my story and asked why the store didn't refund my money. The sales guy said it wasn't possible. I had to speak to the guy coming in to work tomorrow.
The police advised me this was a civil matter but that if I didn't leave the store the salesman could file criminal trespass charges against me. He asked for my name. I said that was fine but wanted to obtain a copy of the Police Report concerning this incident. I followed one of the Officers to his vehicle where he gave me the report number. DO NOT BUY ANYTHING FROM THIS STORE, , , ANY LOCATION !!!

Last year i bought a chest of drawers from furniture deal online, when it arrived it was to big for the room i wanted it to go in, they had put the wrong measurements on the item and when i phoned them, they said if i kept the chest they would refund me £30.00. We decided to hold onto it for another room. since then they will not refund the money [i have to email them as they won't discuss it over the phone] i received one email weeks ago confirming they would send me the money but they have not yet done so and i have emailed them dozens of times since which they don't answer. today i have tried to phone them and the phone is permanently engaged. it's not a huge amount of money i know but i am so angry with the way they are conducting themselves.