i want to cancle my visa but my compny dont give my salery also my diposit so i helplees for the help of uae ladour law and this is my requast so pleas help me

The Room Store of Glen Burnie Md 21061 delivered damaged furniture to my house on 16 different occasions over a six month period. They offered me compensation but never delivered on the offer. The corperate customer service as well as local repeatedly failed to return my calls or answer my concerns. Only after filing a complaint with the BBB, then the attorney generals office did they agree to pick up the furniture and refund my money. When the did so they damaged my wall and screen door. I spoke to Linda and Janice at corperate and after they failed to deliveron what they promised they passed me off to Gail (ID# 2242) who refused to do anything for me other than picking up the furniture and refunding my money. They refused to refund my money up front, so now they have the furniture back and I still have not seen my $5000 dollars spent. So here I am with an empty living room waiting for a store that does not deliver on any promise and cuts all corners. I could go on and on, but please just stay away from this store. I feel I must do everything in my power to let other consumers know what they have put me through over the past six months so that they have the choice to avoid this company. They are by far they worst business of any kind I have ever done business with.

I purchased a bed frame, sofa and wall unit for my new home from Raymore and Flanigan. The sofa was a custom order and it came in early, I was thrilled.

Delivery Attempt 1: I got a phone call at 7:00 to tell me the wall unit was not going to deliver this week. There was a PROBLEM WITH THE GLASS DOORS. But all other pieces will deliver.

Delivery Attempt 2: They sent two people to my home NEITHER SPOKE ENGLISH and therefore could not communicate with me. THE WALL UNIT WAS SCRATCHED ON THE FRONT CENTER. The deliveryman wanted to leave the product and tried touching it up with a sharpie marker and telling me it was okay!

Delivery Attempt 3: I was promised to be the first delivery at 9:00 am. At 10:00 I called customer service and was told they were in traffic near my home. I looked at google’s live traffic to see that there was no traffic where the customer service person claimed there to be traffic. Also, I asked if the drivers this week will be English speaking and the woman answered me saying since she is bilingual if I have problems communicating she is more than happy to translate via the phone. IN AMERICA, DEALING WITH AN AMERICAN COMPANY, I EXPECT PEOPLE TO COMMUNICATE IN ENGLISH. ESPECIALLY WHEN THEY ARE SENDING PEOPLE TO MY HOME.
I called the manager whom told me they messed up the delivery schedule and I would have wait for them until 1:00.

Customer service is polite and quick to answer. But they just tell the customers what they want to hear and then do what they wish while on your clock.

Unless you have all the time in the world to wait for them to get their act together I would never buy another product from them again.

I purchased a king bedroom set including mattress and other furniture about $6, 000 worth. When the bed came I did not notice the first day because the excitement and having to return to work and leave my husband in charge of the El Dorado delivery, but the headboard had a beige to yellow leather instead of white. The white headboard is what I saw at the showroom and it was the color I wanted. The mattress sinks in too much. The did nothing to correct the problem. Trying to get someone on the phone was a mission. They have NO customer service. Once they deliver the furniture the can careless. They lost a repeat customer!

I Recently took delivery of a $11, 568.62 order and everything, and I mean EVERYTHING came damaged, even the appliances were dented up, furniture was dented, scratched, peeled. Everything looked old and used, some of the boxes looked opened and beaten up. The drivers trampled mud all inside my house and damaged my wood floor by dragging a huge stainless steele fridge across without anything under to prevent damage. When I called customer service, they sounded uninterested and told me that they will have to send a tech out to look and confirm the damage. Then they said after the tech confirms the damage they will give me 10% off to keep as is. I refused because I wanted my brand new furniture for my new home not damaged old furniture. They then aggressivley told me that then they will exchange it and that is the only thing else they can do. I was angry with how I talked to by a customer servicde rep named Sonia and so I asked to speak with the manager named Ashleigh and she said that she is on the phone and she will back, hours passed and no call back. I called back finally and apparently Ashleigh has a pefect schedule and leaves 5:00 on the dot. So the next day my husband went in and spoke with the manager and told her that he wants everything picked up and refunded, and she said that it was not an option and that we have to reselect or exchange and by her expression she could care less about our problem. I asked if I could look at it before they deliver and she said not we don't do that and that they are perfectly capable of doing it themselves. After having to take this problem to the General Manager they are willing to take it all back and refunding me and the Manager Ravi could not understand why the customer serviced manager created all this aggervasion when it was so simple to solve. The manager in the customer service is too young for this responsibility and can not take care of customer satisfaction, i have talked to many many people at work that have dealt with Leon's everywhere and 6 people agreed that the Brampton Leon's Customer Service is awful and the managers do not know what they are doing, I shopped there in the past when there were different managers and supervisors and did not have such problems, Leon's need to hire more capable customer service associates!!! Never Going to Be Shopping at BRampton Leon's AGAIN!!! I have told many many people not to go to that store. One person has ruined it for the entire store!!!