Furniture Row is a scam. I submitted an online payment for their credit card and had a problem with the processing. This led me to receive a late fate that I didn't deserve. They did however reverse the late fee. Fast forward to the next month. I received a $2.00 financing charge on the late fee. I didn't realize this and paid my minimum payment. This led to another late fee. Called in and they reversed the late fee and the financing charge. Fast forward to the next month where I received another finance charge of $2.00 and another late fee. I have gone through this process for 4 consecutive months and during the last phone call they said they could not reverse the late fee because they had done so too many times. But all the late fees, and financing charges were a result of one incident that was their fault! FURNITURE ROW IS A BUNCH OF CROOKS! TAKE GREAT PRECAUTION IN PURCHASING ANYTHING FROM THEM! THEY ARE OUT TO SCREW YOU!

I am a repeat customer of Furniture Row, having purchased approximately $5000 of furniture in the last 14 months. In addition I have recommended Furniture Row for having the best �bang for the buck� to many friends and family members.

Yesterday I went into your Austin, Texas store to purchase another piece. I already new exactly what I wanted, so I immediately sat down with the salesman to complete the sale. He took my phone number and was able to pull up my information on the computer, where he could see I was a repeat customer. He then asked for a second phone number so he could put it in his computer. I told him he already had one of my numbers and did not need another one. He explained that it was �company policy�; I repeated there was no need for them to collect additional information on me. He then got his manager who said the same thing about �company policy� and the only way to avoid this was to pay in cash. (I had planed on paying with a credit card.) So I left the store without purchasing anything.

As there is a lead time of a couple of weeks on everything Furniture Row sells, the possibility of fraud is not a real issue. Therefore, Furniture Row has no valid reason to force their customers to provide additional phone numbers or other irrelevant information. The only possible reason for this is to �farm� phone numbers for telemarketers, and thus my reason for refusing to provide another phone number. (I would not have provided the first number, except that Furniture Row would need to call and let me know when my order arrived.)

It is one thing to ask for additional information from a customer but it is another issue completely, to refuse to complete a sale if the customer does not want to provide it. Should you try to make the ridicules claim that your �company policy� it is to prevent fraud, that would mean that you are treating every customer who walks through your doors as a thief. Regardless of your real or imagined reasons for this policy I will not allow myself to be treated in this manner. Should at some time in the future Furniture Row admits their �company policy� should be changed, feel free to let me know and I will consider shopping in your stores again.

We bought a server to the table and chairs we had purchased earlier this year. When we went to pick it up they sold it to some one else and said some one took the sign off the server (Mgr) is the one who sold it. He said he would get us another one however the store closed. We paid for the server and have the receipt and its supposed to be shipped to Des Moines or delivered to our house in Norwalk, IA . We would like to know the status/when the server will be in?

We purchased a new dining room table (Kahlua) and chairs in Nov. 07. By December the top had begun to split. They ordered us another one and we got it probably in early January. Within two weeks the top began to slit and raise on this one as well. So we returned it and got a totally different style altogether. The one we go this time has a marble table top and wooden legs. We have had it about a month now and last night noticed that two of the four legs have cracks all over them.

My recommendation is to stay FAR, FAR, AWAY from Furniture Row table, they are cheap, made in Vietnam and in Idaho's dry weather coming from a very moist environment they are not worth going through all the trouble for.