I placed an order through the furniturebuzz.com website on 4-4-11. Immediately after completing the order, I called the customer service 888-600-8457 to confirm the delivery time. CS rep confirmed that the order would be drop shipped from the manufacturer and would arrive in 5-7 days. I stressed that the delivery time was a critical piece of this order as I needed the item for an office set up asap. He again assured me of the delivery date. It has been 3 weeks and still no delivery. I called to ask the status and was very disappointed in the way the rep (Robert ext.22) handled the call. He did not offer any information and claimed to be unable to reach the warehouse to get an update. I requested a cancellation. He became very aggressive and refused to resolve the matter by cancelling my order. Through the process of searching for someone else to contact at the company --outside of the unhelpful CS Dept. -- I discovered that in the past 2 months, there have been numerous complaints filed against the company for fraudulent activity. The cases were very similar to mine --missed delivery times, items never received, 90 day refunds or no refunds at all. I have filed a dispute with my credit card company and will also report this to the BBB, Google (search engine used to find the company), and the GA Office of Consumer Protection. This problem has been going on for some time and needs to be investigated as soon as possible. This company is not trustworthy and is running a scam which appears to be a well established internet based business.