Future Shop offered to support the Princess Margaret Sweepstakes 2009 by providing some electronic items.
Admirable, but wait a minute.
When it came time for the prize winners, of which I am one, to pick up the prize from the store the item offered was not the item listed on the winners letter.
In fact it was an inferior item without all the features advertised.
What a rip off...not for me, but this "bait & switch" crime is against the good people at the Princess Margaret Cancer Research centre.
I sure won't enter their sweepstakes again and I'll be sure all my friends know how this develops.
Scum...I actually expected them to try and "upsell me" into a bigger more expensive item.
Never considered they would pull such a low act as a bait & switch.

JOSEPH approaches us to assist in buying a laptop, he actually recommended a cheaper laptop - which I thought was nice for a change, he did tell me that for what I use my laptop for it was not necessary to go with the more expensive one that I had originally been looking at. I was pleased that he did show us one for $549.00 and I made my decision. Of course he went through the process of trying to sell me all the add ons, promotions for software, anti-virus etc. Which I understand is part of his job. I told him no, as my boyfriend and I had alternate plans for and anti-virus and simply just not interested in anything else. We arrive at the counter where he begins to explain the warranty. I know all about the warranty- In the past year we purchased our T.V, HD DVD, a BLUE RAY and a desktop computer not to mention countless dvd's and games. We purchased a warranty for the television, it was really expensive and if ever we ran into a problem of course we wanted to be sure it was covered. When I refused a warrenty for the laptop, JOSEPH doesn't like this - I let it go because I do know that it is his job to stress how important the warranty is - But I do not want it, and I won't be convinced, I'm willing to take my chances but he still doesn't take no for an answer. He starts to get huffy, and he's starting to treat us as if it's completely foolish to not purchase this 2 year warranty. He pulls out his phone and does some calculations, telling me that it's only $22 more dollars a month for 12 months. ONLY?! We decline AGAIN - He does some more calculations and tells us, we can stretch the payment w/ no interest over 2 years for an extra $100.00 and then purchse the warranty and it's only $11 dollars a month for 2 years??? WE SAID NO JOSEPH, at this point my boyfriend says "We said no, please just ring the damn thing in". Joe's not done, he proceeds to ask if we know how many computer repair shops there are in the city? He is full on arguing with us at this point. He says, "because computers break a lot more than tv's" (making reference to us buying the warranty on our tv but refusing the for the laptop) He tells us, laptops overheat, lightening could strike our house while it's plugged in, and goes on and on My boyfriend eventually cuts him off, "NO MAN, ARE YOU SERIOUS ..HOW MANY TIMES DO WE HAVE TO SAY NO, JUST LET US PAY FOR THE DAMN THING" When Joseph begins to argue again, and we've been at the counter now listening to him for over 10 minutes, we decided to leave. We no longer wanted the laptop and we sure as hell did not want to give him the sale. I'm disgusted. I understand stressing the warranty - but NO MEANS NO. Is it part of the job description to make the customer feel stupid for not wanting the warranty? I know they have to push it but when is it too far? I definitely feel that he crossed the line. We will purchase our laptop elsewhere.

Future Shop is selling 3 year extended warranties on LG Electronics, when LG Electronics has a 3 year warranty on their monitors.
I had a monitor totally shut down, and needed replacement. Future Shop sent me out the door to go to LG Electronics somehow and get them to do what they could.
They basically sent me and a useless monitor out the door, with no phone numbers, etc. A salesman at the grande prairie store told me that they have a problem with LG. I wonder what LG thinks about that bad reputation that Future Shop is giving them. I asked a salesman why they would sell a LG Electronics monitor with an Acer (which was bought out by Gateway) CPU desktop computer, and before he could answer another salesman asked me if he had sold me the system. I replied that it doesn't matter which salesman sold the product, because they all work for Future Shop. Very weird of them to try to shift the responsibility to someone else, as if they have a say at all, they all seem to say what it takes to sell the product at any cost. To us, the consumers.
I am afraid to buy anything from that company. Too risky for me.

Purchased a DSLR at future shop, and it did not work out of the box. There policy is 14 days for exchange. The item was a gift so it was more than 14 days before the box was open since purchase. Only to find that the item did not work at all... They refused to exchange the item.

I made a purchase at Future Shop last week. The debit transaction showed the purchase was approved, but the cash machine "mysteriously" shut itself down. I was assured that the purchase did not go through simply because a receipt was not produced. I paid a second time and was told that if my banking showed that the purchase had been submitted twice, come back tomorrow for a refund. I checked and sure enough it was processed twice. I went back with banking statement, receipt and the sales person who processed it was even there - they refused a refund, stating that they had to check to see if they really received the money. I had proof, the salesperson verified it and I was told that all they could do was send an email. I called their Customer Service line and was assured that they would email for verification but that the money would be refunded to my account in 2 business days. This morning I received a phone call from the store stating that they had, in fact, double charged me and that I would have to go back to get my money. They refuse to process a refund any other way. The Customer Service line was absolutely useless when I called. The girl I spoke with was obviously reading from a book and was unable to answer my questions.

Moral of this story: 1. Don't shop at Future Shop 2. If you do, check your banking / credit card statements. I was told by the store that this happens on a regular basis.