The worst experience with an online seller ever. I'll start at the beginning. They had the best price for a Netgear ReadyNAS I could find on the internet. $40 less than the next cheapest (they listed it for $250 shipped). So I jumped on it and placed my order.

At this time, they showed 72 in stock. A few days later, I get an email saying to call them so I do (BTW, their number randomly doesn't work or is busy). They told me the item was out of stock. I told them they should fix their site to reflect that. I asked when they would get more in and they said 8/20/10. I was not in a rush so I said I would wait and to leave the order open. They seemed fine with that and we ended the call.

The next morning I log into their site to find out they canceled my order. On top of that, the stock on that item was now showing 94 which was more than when I placed the order. I was fairly upset and called them.

The guy I spoke to (Rich who is the manager) told me that the price was a misprint. So now I'm getting a different story which may be right but if that's the case, why did they lie to me? After complaining about the service I was receiving, Rich offered to honor the price I agreed to and reopened my order but said that they were still out of stock. I didn't really care as long as I got the product.

Then, for the next 2 days I kept getting emails to call them. So I did and every time I called, they said there was no reason for me to call.

After those two days, I logged in again and saw that my order had been canceled again. I talked to Adam through their live help chat who simply told me that the order was no longer available from his distributor at that price. I asked why they had them in stock and he told me they had them from another distributor but they were more expensive. I informed him about my previous interactions with Rich but still said he could do nothing. I told him I would call Rich.

So I tried to call Rich but both of their numbers were giving me some automated message about the number being unavailable which I had happen to me multiple times before. I gave up after a few and asked Adam to have Rich call me.

Rich did call me after about 5 minutes and told me the owner reviewed my order and canceled it. I told him how unhappy I was and he said his hands were tied. I have never had to waste so much time with a retailer in my life. They were dishonest and unprofessional. Stay away from these guys. It's worth a few extra bucks to go elsewhere like newegg who beats most of their prices anyway.

I purchased three COP surveillance cameras from this store. I received e-mails indicating the status of the order as it got readied. It shipped really quickly too. The prices where good too. UPDATE: I had to return one of the cameras due to a malfunction. They kept it for more than a month and returned it to me. The camera still has intermittent problems. A second camera failed. I decided not to send it to them because they are not reliable. I purchased a different camera from another vendor. I would not recommend COP branded cameras due to the failure rate and service options. You must send to vendor for repair. I had originally recommended futurepowerpc.com but no longer recommend them due to lack of customer service.