I bought a netbook for university use. The salesman seems nice and he said he will give me FREE 2-years extended warranty because I'm a student. Of course I was happy to hear that, that I did not even bother to check my receipt after swiping my credit card off. But he LIED. I am fool for believing him, of course, but he really shouldn't do that! Please please please we should do something to stop other people, especially students like me, to continuously get scammed by all these douchebags. PLEASE TELL EVERYONE YOU KNOW TO STOP BUYING AT FUTURESHOP. La Source is definitely better, and newegg.ca is a better deal too!

i bought a laptop manufactured by msi on 19/12/2009 from future shop.sales person told me that manufaturers warrenty does not cover everything so he sold me 2yrs warrenty.now my laptop does not srart there is nothing on the screen.i took it to the future shop but they said send it to manufacturer.i said it clearly says 2yrs warrenty on the receipt from the date of purchased 19/12/2009 till 19/12/2011.thats 2 years.but they refused to repair my laptop.they sold me 2yrs warrenty and now they are refusing to repair in warrenty period.

I have been a customer at futureshop for many products in the past, thats where it ends I will no longer purchase anything from them again, I made a large purchase of a 61 inch rear projection tv It's really a nice tv great picture and I bought the extended warranty so that I would not have any problems if something brokedown and I was assured by the sales man, mohamed that the warranty would cover any problem should it arrise until the purchase date 2011; it was deliverd I set it up and had about 10 months of viewing with no troubles the the tv started with a message that the projection bulb was burning out and it needed to be replaced and as I work long hours it took me a while to start the process of getting it repaired I called the 1-800 number and was told that the repair shop would phone me the next day to set up an appointment, .. it took 8 days for them to call me and thats when I learnd that the bulb was not covered under my extended warranty but if I had bought it at the brick, the bay or pretty much anywhere else it would have been covered in the extended warranty. So I went down to the store I purchased it from the futureshop on cloverdale and blanshard st in victoria bc and went up to the salesman that sold me the tv by the way he is also the one I have gone to when I have bought every other product from the futureshop so he knows who I am and greets me when ever he see's me I talked to him about my problem with the tv and thats when he informed me that the projection bulb is a consumer replacement product, wonder why he never said that before I made the purchase I guess he only saw the sale and did'nt want to lose that sale, he made a suggestion that I phone the manufacture JVC and lie about my problem to say that I bought the tv and only watched it for 3 or so months and that I had been away on vacation for the last 6 months and when I came home from my very long vacation I turned on my tv only to get the message that my bulb was burning out and that I had only watched about 200-300 hours of tv since I purchased it. This has made me see that the futureshop is not the place to shop because the sales people are far from honest and neglect to tell you all the particulars of the warranty and what is covered under such warranty and then to try and get me to lie to the manufacturer is just incoprehensable and shows me that it all comes down to a sale and not customer relations I will never buy anything from the futureshop again not even so much as a DVD and if I was to tally up the amount spent at that store it would be close to 15, 000 in the last year or two and thats not including the fact that I would go in there every payday and buy one or two DVDs so way to treat a good customer guys you really screwd up this time and I hope that you will read this and think just a little different about buying that next purchase from the futureshop it's not such a good deal after all and you my even get screwd just like me.

No business ethics AT ALL. FutureShop is such a SCAM!! We just purchased a T.V from futureshop in December. At first we wanted a 42inch tv, but they said it was out of stock then they advertised to us a 46inch tv (only 2 available). We asked them whether there can be a discount, and he said he'll asked a manager. He came back and told us he can give us an $100 discount. So we decided to purchase the tv. He later introduced us to a Product Service Plan (PSP) and LURED us into buying it because he said we can purchase it and then refund it within 30days if we decided not to get the PSP. I HAVE ASKED HIM MORE THAN 3 WHETHER WE CAN REALLY REFUND JUST THE PLAN, and he said YES, just bring in the receipt and we can refund the amount for you if you don't like the warranty service.

SO, we have decided not to keep the WARRANTY SERVICE and went in to talk to them. US: We decided not to keep to PSP, can you help us do the refund? FUTURESHOP: NO, you cannot refund it because its part of the PACKAGE

THIS IS BULL. First of all they never told us it was a PACKAGE AND I ASKED THAT SALESPERSON MORE THAN 3 TIMES WHETHER WE CAN REFUND JUST THE PSP and he said YES!!!

AND NOW, we talked to them several times and he INSIST THAT we cannot refund the PSP becuase it was in a PACKAGE!!!

This really pisses me off. Some kind of BUSINESS ETHICS they have!!!

I went into futureshop on Mckay ave, in burnaby. checking out some laptops for my wife. Not one service person came up to help me. I had to go to them to find out some information on a certain computer. Each time i asked a question i was greeted with very unfriendly one or two short answers. Too busy to help a customer in need? When i decided that i wanted to buy the laptop, i waited around for about 1/2 an hour to even talk to someone. One of the salesreps told me that cause i talked to one guy at first, that i had to keep talking to him because of commission reasons (not trying to steal customers i guess). The problem is, this guy was with another customer, and he couldn't help me. apparently everyone was too busy to go and get a computer that i know i already want and just give it to me so i can get out of there. I just want to buy a Fucking computer laptop. Finally, someone came up so i could ask them if they had anymore of these computers in stock, and the guys answer was, " sorry we're sold out" try another place. They could've made some commission on me, provided that they had some decent service, like "hello, there, my name is ___, is there anything that i can help you with?" I think that futureshop should maybe invest in some customer relations and selling courses, cause they are definitely in some dire need. I'm not the only one whose been frustrated by this, a woman who was standing by watching me vent, was also feeling the same way. I don't care if they're short staffed, at least have the fucking courtesy to be good friendly salesreps, then, maybe you might make some more commission, you fucking tightwads. On the other hand, i give kudos to the salesrep in richmond. Very friendly, and just got me my computer and i was out of there, didn't even try to sell me on an extended warranty. All i gotta say is F**K YOU FUTURESHOP IN BURNABY!