FWM Lab/Acai Berry Detox
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Category: Business & Finances
Contact Information PO Box 214, Leicester, New York, United States
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FWM Lab/Acai Berry Detox Reviews
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Julie Riemenschneider
April 24, 2009
Charged 87.13 without permission
Received a trial of the product ACAI BERRY which is a colon detox. Charged to my Visa card which is deducted from my checking account 87.13 an April 12th. I authorized a 5.95 shipping charge back in January and received the product in April. I did not authorize any other charges so was shocked to see 87.13 plus another small charge on my bank statement. I tried calling the number listed and no one answered. I was referred to the complaint website. What can I do now? I suppose I'll have to call my bank and change my debit card account. What recourse do I have?
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Sue Kelly
March 26, 2009
Overcharge
I recieved the item on the 10th day of the 14 day free trial. I cancelled the item on 12th day after only 2 days of being able to use the product so as to avoid the $90 charge. But I was charged $87.13 on the 15th day and called the company disputing the charge. I was told they had no record of my cancelling the product earlier in the week (convenient). I was also told there was nothing they could do, it was all in the ad. However, I could have called in the first week of the 14 day free trial to have the 14 day free trial extended. But I was unaware of that infomation because that was nowhere in the ad. The ad does say "100% satisfaction guaranteed". I have used the product daily for the past 12 days with no results whatsoever. I am totally unsatisfied and wish my $87.13 refunded immediately. Not only did I cancel the product within the 14 days but I also am not satisfied. Both reasons to refund my money. Thank you.
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