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Thelma Rose
January 27, 2009
Would not cancel account
Ordered Acai Berry Detox online for free 15 day trial Dec. 11, 2008, paying $3.95 for shipping only. Dec. 23, 2008 called and cancelled because I did not receive free trial. Received Acai Berry on Dec. 27th. Was charged on Visa for $3.95 on 12/12/08 and on 12/30/08 for $87.13. Had not received the second bottle. Called again on Jan. 14, 2009 and asked why wasn't it cancelled. Got the runaround. Told her to cancel and gave me a confirmation number and her name. Said she would refer it to billing for credit and e-mail me back. No reply as of 1-27-09. Received another Acai Berry on 1-18-09 which was mailed on 1-16-09. Then received another one on 1-26-09. Have not opened. They again charged my credit card on 1-14-09 for $87.13. Can not get through yet on the phone. Credit card company said to submit complaint though www.myorderhelp.com. It's not so much the product but the way they operate. Will never do this again. Saw this ad when I was looking for something on Oprah Winfrey.com. Thought it would be safe.
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vaboh
December 30, 2008
Acai Berry "Free Trial" Scam
I ordered the "free trial" of Acai Berry Detox and shipment was received & refused on 12/22/2008. Never opened the box; obviously having the product in front of your person for ten seconds so one can inform the postman one doesn't want the product = "trying" the product for slightly less than 14 days, right? More like... I never accepted the package... so I never owned it. Today, I notice my bank account has $87.13 on hold, so I called and was informed it was the acai berry detox. I called the toll free number and waited on hold for approx 15 mins and spoke with some rep named Kyle (did not provide me his agent number) and explained the situation to him. Kyle tells me he will refund my money and this refund process will take approximately 7-10 business days. Clearly, as I never even owned the product - that was unacceptable so I requested a supervisor... and he left me on hold fifty minutes. Called back and spoke w/ Jacky ID #1027010 and she told me it was "impossible" to refund my money any faster. I explained to her that since the "free trial" is alleged to be 14 days in length and I never even accepted delivery and still *somehow* wasn't fast enough, it only follows that if one actually accepts the package - opens it - takes one pill - ships it the back within 24 hours (one day, anybody?) obviously that person would *inevitably* be charged the $87.13. Ergo, this is no "free trial" of which to speak, er, advertise. So, I asked Jackie to explain how this "free trial" were even possible, on a scientific level and... she had nothin'. I asked to speak w/ her supervisor and have now been holding for 35 minutes.
FW Lab/ Acai Berry Detox = SCAM, SCAM, SCAM and, I daresay: S C A M!
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