FWM Laboratories

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Category: Business & Finances

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United States

FWM Laboratories Reviews

arlene martin March 18, 2009
charged after cancellation
i cancelled on dec. 16, 2008. i was charged $87.13 on dec. 22, 2208. i have been trying to get a refund since then. they said they didn't take the money out of my account. i sent copies of bank statement showing they did. they still deny it. i have spoken to alma, vera and now john, with no results. what more can i do.
Pamela Dawes March 18, 2009
UNAUTHORIZED CHARGES/FRAUD
Like so many others I was tricked into ordering the so called free trial of Acai Detox. The charge to my credit card was to be $2.00 for shipping. Nothing at all was stated about canceling anything within a certain time period. In fact, as soon as I gave my info for the two dollar charge another site popped up referring to Cash for your old Gold. There wasn't even anything to print out with the name of the company on it. Now my account has been charged 87.13. This was not authorized and when I tried to call the phone numbers listed for this company they were all out of service. I am currently trying to cancel this transaction with my bank. Something should be done about this fraud. I am a senior citizen living on a fixed income.
devauxd March 17, 2009
wheat grass cleanse
I placed an order for a trial of Wheat grass cleanse and the Acai Berry Detox pills on February 24, 2009 for a trial offer of $3.95. I never signed up for any more shipments or an auto withdraw from my credit card. On March 16, 2009 I was informed by my cc company that 2 charges in the amount 87.13 were charged without authorization to my account.

This has put me over on my credit card. I am furious about this and would like reimbursement.

I have called the 18669554109 and 18669554108 numbers on my credit card bill and cancelled my "subscritpion" which I never signed up for.

Dollie DeVaux
greg grant March 17, 2009
did not order and was charged
I did not order ACAI Berry Detox or any product from FWM Laboratories. I was shock that they got my card info. I called and finally got the supervisor, Tina Jones, she charged $3.95 to an account I can't find. She informed me no refunds and that the account is closed. But I see the same exact complaints from others that they then charged $87. How in the world did they find a credit card info, it must be a old account that is no longer in uses. AND how do I stop them!!!
sarah Moore March 15, 2009
ACAI Berry Detox and Life Cleanse
I am appaled at the buisness you are running. The website you display your product on is far from honest. As a person who wished to purchase a product to help my body you have made it worse emotionally. I expected a product that cost 3.95 and in turn I was charged 87.13
I have two items that were billed to my account for Cologenix Bushey GBR and ACAI XL Bushey GRB both for 87.13. I understand that I did not read the portion of your buisness agreement that after 14 days you will be charged a large amount including the shipping, but let me tell you that your website if far from honest to your customers. It is full of all the positive things about your product and the benefits, yet what it fails to show is that you are trying to scam people into your "wonderful" product. If you were decent buisness people you would have your website say that after a 14day period you need to return it if you dont want to be charged 87.13.
I have called your company twice now and I want a refund. I will send the product back to you and I will be expecting my account to be reimbused for the total of 174.26. I will be expecting a reply to this.
It is amazing how people can go on knowing that they are cheating people out of hard earned money. I am appaled at your unhonest buisness!
Sarah Moore
[email protected]
npiccini March 13, 2009
Got My REFUND!!
Believe it or not I got my refund of $87.13 today! After reading through pages of complaints below I came across another post that also received her refund. I followed her instructions and it worked for me too! On 3/5/09 I filed a complaint with the West Palm Beach BBB http://www.seflorida.bbb.org/Home.aspx . They have numerous complaints on file for this company. On 3/6/09 I sent an email to all three addresses I got from the previous post: [email protected], [email protected] and [email protected]. In the email I told them that I had filed a report with the BBB and sent them my BBB complaint number along with my billing information (my name and adress). On 3/11/09 I received an email from the [email protected] email address saying that my refund has been processed and then today 03/13/09 my refund has hit my account. Now I'm probably going to cancel my account so they can't charge me again.

Hope this helps and GOOD LUCK!!
Peggy Pantlick March 13, 2009
Overcharged
I sent the following email to this company with no response:

I ordered the ACAI Berry and Colon Clens from your company back in the beginning of February. On February 13th I called 866-949-0138 to cancel any further shipments. I DID NOT write down a confirmation number.

Now I find that I have been charged again and again on my checking account by your company.
I called to day and cancelled any future shipments and obtained the above confirmation number.

I have contacted the Better Business Bureau who indicated to me that if I do not get satisfaction from your company that I am to call them back and file a complaint.

These are the reported charges to my account that have been verified with Bank of America
1nd charge 2-09-09 Best Acai Offer $78.81 Purchase #74580459053062104504367 866-964-1011, GB Merchant code #5499
2rd charge 2-09-09 Acai Diet Today $ 4.99 Purchase #74580459037061728569310 866-964-1011, GB Merchant code #5499
3th charge 2-23-09 Cologenix $87.13 Purchase #74580459053062106702936 866-673-8812, GB Merchant code #5499
4th charge 2-23-09 Best Acai Offer $78.81 Purchase #74580459053062104504367 866-964-1011, GB Merchant code #5499
5th charge 3-09-09 Resveratrolultra $ 1.95 Purchase #74580459065062423598443 866-955-8531, GB Merchant code #5499
6th charge 3-09-09 Resveratroultra $ 2.00 Purchase #74580459065062423598450 866-955-8531, GB Merchant code #5499
7th charge 3-09-09 Resveratrolultra $83.18 Purchase #74580459065062423598468 866-955-8531, GB Merchant code #5499
8th charge 3-10-09 9 Acai $83.80 Purchase #74741409068066002251215 P, MU 866-964-1011 Merchant code 5999

I have received one bottle of the Acai Berry Detox and one bottle of the Colon Clense.

I am also filing Fraudulent transactions claim with the Bank of America and the Police Department.

I understand that I did not read the disclosure well enough but trusted your company. (Although I think this is an atrocious practice... To take advantage of people this way.) So I will not fight the original transaction for the two bottles.

But I expect a full refund of the other charges. From February 23rd through today 3-10-09

Please contact me .IMMEDIATELY.

Peggy Pantlick
birwin March 12, 2009
Acai Berry Detox
I would like to register a complaint concerning FWM Laboratories and the ACAI Berry Detox. After numerous tries to send the bottle back unopened, seal still on, they refused to give the address and how to contact the return department. I could have possibly overlooked the 14 day trial portion of the description when I ordered this, but not to even allow you to return an unopened bottle is really unbelievable.

I believe this is a very bad company and their practices should be banned.
Shaffer Bosco March 12, 2009
not answering / can't cancel
only listening to a computer w/ no one answering the phone . Feeling that this is a scam due to research and information from a friend who signed up. we both can not get through and I don't want to be charged for what I don't have or have not ordered
cpacker March 11, 2009
Charge on my credit card
I too was scammed on this. They charged my credit card account within the 2 week period. When I called them and told them that I had sent it back to them and called and cancelled the product, I was told that I did not cancell in the allotted time frame, and I told them again that I had sent the package back to them, and they said that if I did not call to get a RMA # that I could not be credited. I am disputing this on my credit card right now. They charged $87.13 without my approval. Beware of these people, they are scam artists!!!

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