I have tried and tried to speak with someone who has the authority to fix my problem to no avail. I ordered your "free trial" before Christmas. Because of the commotion of the holidays I did not even open the package until after the 1st of the year. I tried the AciBerry for 1 week and didn't feel that it had any difference and I never even opened the colon cleanse, so I called to cancel my account. In the mean time my credit card was charged the full amount for both products. I then contacted my credit card company to have the charges disputed and when I checked the status of that I found that I had been charged a 2nd time for two products. I did receive another shipment, however I wrote on the package return to sender and put it back in the mail unopened.

I have tried several times to speak to a supervisor, today I was on hold for 3 hours with no exaggeration and then the system disconnected me. I have filed a complaint with The Better Business Bureau and my next step will be to have my attorney send a letter, if I get no response or resolution to this matter.

Your company appears to have scandalous and unscrupulous business practices. I am very dissatisfied and I am going to let everyone know to stay clear of your company.

I signed up for the free products - acai berry and life cleanse. When I did, no where did it state that I needed to cancel within 14 days or credit card will automatically be charged. Have been trying to contact the company but line is always busy. At night, when I call, although I stay on line for a long time, it will transfer me to an extension and then ask me to leave a message - I left several messages but no return phone call.

I just finished talking to Customer Service and she said she successfully cancelled my subscription. And then, after I asked her how to return the products so I can get a refund, she stated that that amount was for the product since I did not cancel within the time period. I told her that I received another 2 bottles and I wanted my money back. She then told me that the only one who can refund me was the Refund Dept and that I could contact them only by email. I told her that their refund policy was that I needed an RMA number to return the product. It was only when I told her that I filed a complaint with you that she gave me my RMA number.

This company is a fraud and needs to be closed down.

I ordered the ACAI on line and agreed to pay the shipping and handling of $3.95, a week later another bottle on ACAI came and billed my credit card of #87.-- which I didn't authorized. I tried calling several times the 18668700692 for their customer service to cancel and report but it only gives a message of ' this machine is full, it cannot take any messages at this time'. No further directions were given for complaints. the ACAI capsules didn't agree with me, it gave me headaches and feeling 'tight'. So I want to return them and get my money back.

I ordered a free sample. Two weeks later, this company fraudulently charged my debit account in the amount of of $87.13 TWICE. I called the toll free number and was put on hold for 16 minutes. Once my call was finally answered, I was informed that I had 14 days to cancel my order (I was sure the website said 30 days) and since I didn't do so, the fees were processed. I was then told my request for refund would be answered by the appropriate department via email.

I ordered this free trial also and with in twenty min of ordering I canceled the order. After I thought everything was o.k. they sent me a package and I did call and got a RMA number and sent the first package back. They were supposed to credit my account the shipping charge of $3.95 and they never did. I have called the credit card company and they are disputing the charges also. Another package came to me in the mail a month after the first one. I have called every number that has been given and when I seen that there were more complaints I found this number 954-699-0814. I just got off the phone with this number and they are supposed to cancel my order and refund me my money. I can say with all the number i have gotten the farthest with this one. I did let them know that I have documented everything and that they are being flagged as committing FRAUD. I also let them know that my lawyer would be contacting them over there unauthorized charging to my credit card. Out of this whole ordeal I have learned a lot. I will never order before researching the company and probably wont order off line any more. 1/13/2009