I ORDERED A "SO-CALLED" FREE TRIAL OF ACAI PRODUCTS AND WAS ONLY SUPPOSED TO PAY FOR SHIPPING CHARGES. THEN I DISCOVERD THAT MY BANK ACCOUNT HAD UNAUTHORIZED CHARGES OF $78.81 AND $87.13. I AM WAITING FOR A PROMISED REFUND...I WILL PRESS FRAUD CHARGES IF THIS REFUND DOES NOT APPEAR ON MY BANK ACCOUNT. 1/10/09

I signed up for a "free trial" of acai berry and a detox plan. I was charged $3.95 shipping for both products on 12/21/08. It is 1/7/09 and I have yet to receive the trial products. I received a call from the credit card company's fraud department ascertaining whether 2 new charges were fraudulent. FWM Laboratories had charged my credit card $87.13 and was attempting to make a 2nd charge but it was blocked by the credit card company. I called FWM and was told I would receive a refund for the $87.13 in 10 days but it would not refund the shipping. They stated that I had not cancelled the membership in time and that was why $87.13 was charged to my account. They also stated that the free trial had just been sent out yesterday (1/6/09). How can I cancel a trial that I have not even tried the product? When I asked to speak to a supervisor, I was told that there was a queue of 20 people waiting to speak to a supervisor and then they hung up on me before getting my contact information. The company address is FWM Laboratories, 2040 NE 163rd St., Ste 305, Miami Beach, FL 33162.

i only ordered the trial of ACAI BERRY to try on 11/23/08 for $3.95. but $87.13 was charged on 12/07/08 to
my credit card and has been billed twice since 11/23/08 for $87.13 when i called my credit card provider about the charges she advised me that another charge had come in since i received my bill yesterday (01/05/09). my credit card provider gave me these options: to send in a dispute letter and to block future charges by canceling my cards and having new ones issued, i did that 01/05/09 when i got my statement! we have had our cards for years and i'm so careful about charging anything and this was an internet order. i've been unable to make contact with them using the 866-870-0692 i just got this when i called : the voice mail box is full and cannot take my call. my credit card provider gave me another phone number that appeared with the second charge of $87.13 (866-949-0138) i got a voice message to leave a message and they would return my call. no one has called as of yet and i don't believe they will. I'm mad as hell about this and I'm not going away. I will report them to the FLORIDA STATE ATTORNEY GENERAL'S OFFICE, THE FBI'S INTERNET FRAUD DIVISION.
SCAMMED IN ARKANSAS

I signed up online for a free trial of Acai Berry Detox and was billed the agreed upon $3.95 for shipping. A little over three weeks later I was billed for another $88.00! The only number I have is from my bank statement (866-949-0138) and no one seems to want to talk to me. This really stinks! I hope at some point they get caught.

I received a call from my credit card company and they saw 2 charges that were not authorized by me. One was made on Dec 31, 2008 for 87.13, and the next was Jan 2, 2009 for 69.95. The Dec 31, 2008 was charged in a grocery store in Israel I was told by my CC company. That is when they became suspicious of the illegal card use. The other was an online electronic store. I hadn't made any purchases using that card for over 1 week. The cancelled the card and are sending me forms to submit for fraud, unless they deem the fraud for themselves, which sounds as if they already knew way before I did.

I performed a search on the web to see other people were charged the unusual amount of $87.13.
I saw this amount as far back as 2006 recorded for a cosmetics scam, which makes me think this company keeps changing their website, contact info, and products to keep roping in people to steal from their credit/debit cards.
Rule of thumb, never use debit cards online with a company unless you know they have a stellar reputation, you may not see any money back in your bank account. Plus good credit card companies tend to catch fraud quickly and will protect most people from the thieves taking advantage of them multiple times.

I was upset to think someone in Israel is stealing money from all over the web to fund their operation and raises added concern for the use of their profits.