FWM Laboratories

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Category: Business & Finances

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United States

FWM Laboratories Reviews

Elaine Greig June 24, 2009
Taking money from my account without prior notification
I ordered the trial colon cleanse andacai berry detox and they continue to take money from my account

Elaine Greig
DOUCET, Joanne June 24, 2009
Acay Berry detox fat burner
Bought through the internet from FWM Laboratories the Acay Berry Detox fat burner and the company continues to bill my daughter's credit card as she is the one who ordered them for me at my request.

How can I stop this non sense...the just billed her anoter $140 canadian dollars on her credit card. I need to have this cancelled. ASAP

Also, the phone number listed for their company is not a good number.
Bert June 17, 2009
unauthorized charge of another product
ordered the free AciBerry charged for one then made an unauthorized charge for another product I didnt order the Clense Xberry. This is FRAUD when will someone step in and stop them.
The lady had a foreighn accent but gave a very American name.
She said the # I called listed after the product was not there #. Well then why did I call it and why are you speaking to me at this #. They dont support that product .
Sherri Argenti June 8, 2009
false trial offer
I ordered a trial offer of acai berry detox, paid for the shipping and thought I had 14 days to try it. I received the product and 3 days later my debit card was charged the full amount of $87.13 for the product I had not yet tried. When I called customer service I was told that was 14 days from the date of ORDERING the product and that was the terms and conditions. I was also awakened early one morning by a salesperson from the company who tried tricking me into accepting more product for an additional $39.95, thankfully I was awake enough to say NO! when I tried to ask for a return # so I could return the product for a refund I was told that the rep would not help me and he was ending our call. I admit I WAS irrate but at NO time was the rep willing to offer my returning the product for a refund as stated in the literature online.
Redjamook June 2, 2009
Wont refund money
I have called 3 times to get them to refund my money and they tell me they will work on it and to wait 2-3 days. I called back the 2nd time and they said they will submit a ticket to the refund dept. I call back 3 days later and the phone would not work. I blocked my # and it worked. when I got through to a support person they trans. me to a manager and they hung up on me. after waiting for 10 min on the phone!
chickenwoman247 June 2, 2009
Acai Berry Detox
I want to return their product, but you have to have a RMA(?) number that they give you when you telephone...all phones have been disconnected. Call my credit card co.?
josh voris June 2, 2009
fraudulent
its apparent that many people have been dooped by this company and have been charged astounding amounts of money at the same time. my girlfriend was one of them as well. she purchased a free trial version of the acai berry diet pills and was told she only had to pay shipping and handling. she recieved the product and it seemed everything was ok. then yesterday after posting 250.00 into our account we looked online at our bank account to find that we had been charged 87.13 which put us in the red. im now negative in my account and after speaking with the bank manager apparently they've had alot of people come in dealing with the same thing. Unfortunately, it seems as though there's nothing the bank can do but dispute it and hope that it rules in our favor. We too called the company back and waited, and waited, and waited until finally we got ahold of somebody and talked for about two hours just to get her apparent membership or whatever canceled. this is not only fraudulent but in everyway illegal. No company can make charges to your account for things a person didnt buy or agree to purchase. My bank manager said if a person gives there charge card number over the phone to an online company its possible they could continue charging you many times for things you dont want or never even agreed to buy and there's pretty much nothing you can do about it. Im sure these overdraft charges im being hit with (secondary income for the bank owner) help pay her salary though. it seems to me this company needs to be shut down and the only way i see this happening is if there is legal action taken. anyone who's been dooped by this needs to contact me at765-356-4005 with full name and number u can be reached at so that we can contact legal team to help assist us in pursuing a class action law suit against this company. if possible please respond at the soonest that way we can get this process started as quickly as possible.
Peggy May 30, 2009
acaiberry
ordered on the 5/1/09 called 4 times... and emailed 4 times to cancelled this dam thing!!!no one answered the phone or replyed to me, , I DON'T WANT THIS AND I RECEIVED 2 BOTTLES IN THE MAIL NOT ONE ...can't take am ON BLOOD PRESSURE MEDICINE.. HELP, , , , HELP... WHAT CAN I DO ([email protected]) thanks so much..peggy
Tina Castillo May 27, 2009
I have tried to contact the company through the 800 number for at least 8 hrs. They just keep hanging up on me
I have been trying to cancel my free trial, I cannot take it because I have thyroid problems. I have called FWM Laboratories and they will not help me. They said I have to call 1-800-949-0138, I did that and I get the automated phone system. I keep getting hung up on after being on hold for at least a half hour everytime I call.
I know they are going to bill my credit card again, I don't want anything to do with them, they are just money hungery!!! or they wouldn't make it so difficult to cancel anymore shipments. I will have to alert my bank and I won't accept any more mailing from them.

[email protected]
jettybirds May 27, 2009
Fraudulent charges
I ordered a trial of ResV product as shown on Oprah show and was only to pay shipping. My account has now been charged for two different products which I did not order and did not receive. I did not agree to any subscriptions. When I call the number given to me by my bank for this company they keep you on hold for hours and no one picks up.

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