On 3/23/09 while I was out of town on vacation in Florida I saw an offer for a free 30 day trial of ACAI Berry Detox, plus shipping. I looked over the entire site and on the payment page for the trial offer it said I had a "RISK FREE 30-Day Money Back Guarantee" if I was not completely happy. I did not return home until 3/30/09 and did not receive the product until I returned home. I had pre-scheduled surgery on 4/9/09 and I was unable to start using the product to begin to evaluate it until 4/18/09. I noticed on my credit card bill that I used for payment of the shipping charges that I had been billed $87.13 on 4/7/09 for this product! This charge to my credit card account was made BEFORE I could have reasonably had any opportunity for my 14 day evaluation, and certainly before my 30 day RISK FREE period had expired!! I called them on 4/20/09 and immediately canceled my account, and requested a credit back to my credit card for the $87.13 charged to the account on 4/7/09. The person I spoke with indicated that he would put in a request for a refund, but could not 'guarantee' I would receive one. I asked to speak with his supervisor, but he said the refunds were handled by the 'refund department' and I could call back and speak with them in about 3 days to check on the status of the refund. I advised him to make a notation to my account that I did not agree to this charge and I was demanding a full refund and, if that did not occur, I was disputing this charge with my credit card company. This place is a complete scam and I would urge others not to use their product. Their advertising regarding responsibility for future payments is misleading and is open to several interpretations. Obviously, they chose the 'interpretation' that was most advantageous to them!!

Website offered a free sample bottle of Acai Berry Detox tablets for $2.00 and $1.95 on March 26, 2009, the credit card company called us to verify we authorized the charges from FWM Laboratories that evening because there computer kicked them out as suspicious charges; I verified we did authorized the charges and they were posted on March 27, 2009. We got our next credit card statement there was another charge for $87.13 from the FWM Laboratories. We called the phone number for the charge on the credit card statement, the customer service person quickly told us that the “terms and conditions” said it was free for 14-day trial and we would be charged for $87.31 if we did not cancel the order within 14 days from when it was shipped to us.<br />
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I went to the website my wife ordered it from and found this “Contact l Privacy Policy l DMCA l Terms and Conditions” at the bottom of a very long web page in a small font, it is very obvious they had every intention of stealing the $87.31 by charging it to my credit card; this company is managed by criminals that should be in prison, the company appears to be in Hollywood Florida.

FWM Laboratories is a business... in taking your money under fraudulent pretenses! Your account will be billed before the 14 days. They bill your credit card or debit card under an alias. If you try to contact their phone number you get nobody, and if you actually get to leave a message they never return any calls. The best thing to do if it is a debit... file an affidavit of forgery with your bank and close your debit/credit card ASAP. I will be contacting the Attorney General in Illinois. I recommend that everyone else that has been taken by this company to do the same.

Ad stated a free trial bottle of this amazing detox - Acai Berry. Ordered a "free trial" only having to pay $4.95 shipping. One week after receiving bottle of 60 capsules was charged $40.00 on my debit card. Can not believe that people wanting to actually have a successful company would allow this type of business ethics!

I ordered the free trial of Acai Berry Detox and received it about 8 days after the initial request. I thought I had 14 days to try the product, but that didn't prove to be true. I tried the product for 3 days and it upset my stomache so I discontinued use. Thinking I still had a few days to call and cancel I didn't worry about it right then. Yesterday I looked at my checking account, only to see that I had been charged $87.13. I contacted the company to try and get a refund but was given the run-around for 20 minutes. I was told they cannot and will not issue refund for the product. I called later and talked to another "supervisor" and got the same song and dance. I researched the BBB site and wish I would have looked there before doing business with FWM Labs. Their rating is an F. They have well over 900 unanswered complaints. I feel like an absolute fool for losing $90 to these ingrates. Hopefully the word will get out and they will lose their business eventually. What a racket!