I posted a complaint 1-2009 after finding more complants just like mine. I have been working on my issue with FWM Laboratories and my credit card company. My first step was getting a RMA number by calling 1-866-949-0138, then I called my credit card company and disputed all charges from this company. I sent the first package back and had copies of everything (including the packages). When I sent the package back I used Delivery Confirmation. I thought I had everything taken care of and after a month I received another package and more charges onto my credit card.

I have called this company many times and talked until I was blue in the face. It took me telling them my lawyer was going to be contackting them and that they were being flagged for FRAUD. I also let them know that I had contackted the BBB and my state Attorney General to inform them of the fraud that was being done to not only me but many others just like me. They tried to tell me i had not cancelled within the 14 days. Which I then told them I had everything documented and took the names and emplyee numbers of everybody I had talked with.

Two days after I had this conversation with one of their employees I had all my money including my shipping fee of $3.95 and $40.00 credited back to my credit card account.

My best advise for anyone in my same position is not to give up and continue fighting for our right. Make sure you document everything. Continue wacthing your accounts, you never know when they are going to surprise you by taking more of your money. CALL 1-866-949-0138 or 1-954-699-0814 there are many number and some don't work any more but i have got the most resoults from these two. Change accounts if you have too.