FX supplements / Acai Berry Maxx

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Lifestyle

Contact Information
349 N. Ocean Unit B-4, Cayucos, California, United States

Phone number: 805-995-2124
www/acaiberrymaxx.com

FX supplements / Acai Berry Maxx Reviews

eum442 April 21, 2009

Atrocious customer service

I also ordered the trial offer, which stated very clearly I had 10 days from receipt of product to cancel with no further charges. I didn't like the stuff and canceled 6 days after trying it out. I went online AND I called and left a message. I was then charged $79 and change and called again, but there was never any answer; the message told me to leave a voicemail and my call would be returned. I was NEVER called back. I sent multiple emails as well. I was sent another bottle and charged again, so this time I waited, no kidding, 40 minutes on hold until a rep finally came on. I explained, very calmly, that I had canceled my "membership" about 6 times and I kept getting charged. I told her I wanted to send the secondary bottle back and have the amount refunded. She assured me I wouldn't be charged any more and would refund all charges. A few days later, I was charged again! By this time I had submitted a complaint with the Better Business Bureau AND my bank. It took 3 months, but I finally got my money back. Thankfully, my bank rescinded any future authorizations that FX Supplements may attempt. This is by far the worst company I have ever dealt with in my life and I will never, ever, buy anything like that again, certainly not from them!!!

December 2, 2008

Acai Berry Supplement

I ordered the free trial offer, which promised a 1 month supply of Acai Berry Maxx for $5.95 shipping. What I received was a 10 day supply of a product called "Natural Acai Berry" with 20 total capsules (10 day supply) -- hardly a one month supply!! And it was not the product promised!! In addition, 2 capsules only provided 100mg. or Acai berry, not what was indicated in the advertisement.

Fortunately, I copied the terms and agreements, so I did have a working number to call. It took a 45 minute wait to be connected with a person to cancel future automatic orders.

For people who do not read the entire terms and conditions (fortunately, I did) they do not understand that you are agreeing to automatic shipments for the life of the company. I think this kind of "opt out" automatic shipping is a scam!!

Additionally, my parter ordered the same trial. He has not yet received his trial offer, although he is 13 days from the order date. One more day, and he will receive automatic shipments, with no trial period to test the product. They debited his account just 3 days after the trial was ordered, but he still has not received the sample!! We tried to cancel the automatic shipping yesterday, but they could not find his account! We called back today, waiting for 40 minutes to speak with someone. Finally, we were able to cancel; there was no answer to why they had debited his account and a product had not yet been received 13 days later.

It needs to be clearly stated that you are signing on to automatically receive the product when you agree to the free (shipping cost only) trial. I feel it should be stated UPFRONT as well as in the terms and conditions. It goes to show that lots can be hidden in the "terms and conditions, " which many of us do not read carefully. Fortunately, I read them this time. Still, it seems dishonest to me.
Sincerely,
Jan Derifield
[email protected]
349 N. Ocean Unit B-4
Cayucos, CA 93430