I have an order number and confirmation of the order dated 11/30/2008. Not received as of 12/17/08 so I called the number on the confirmation. I got told that isn't their product. When I found the website and tried live chat got told that isn't them and isn't their product. So where did my money go and what recourse do I have???

I placed an order for the Acai Berry Maxx on November 23, 2008 for the $5.95 charge that was for shipping and handling. I thought I would receive within a few days, but here it is almost 2 weeks later and still nothing. I e-mailed several days ago, no response. I e-mailed them two days ago, and again no response. I called their toll-free number and a recording comes on saying the mailbox is full. I e-mail them again yesterday to cancel the order. Then I go American Express to check my credit card account, and low and behold they charged me the $5.95 on the same day I placed the order. I know it is against the law for a company to charge your credit card before they ship your product. Then I called the phone number that was shown under the charge/reference number. The line is busy, which tells me they probably have it disconnected. I am totally pissed off. As soon as my husband is out of earshot, I'm calling AMEX to file a dispute. If my husband knows about this, he will have a fit. I am disgusted!