Just bought an inexpensive GPC player for $29.99 that has an iPod dock for charging/playing. While unpacking, I noticed it had been opened previously, because of sloppy repackaging, but didn't pay much attention to that. After hooking it up, it sounded terrible and went to return it about an hour after buying it. There were six people in line and one person behind the counter. The clerk kept telling everyone in line he was the only one there, so please be patient. I waited about 20 minutes in line, and when I got up to the register, the clerk saw my return and asked if he could let the rest of the line (3 more people) go ahead of me. I said no, that we were all in queue, and it's my turn now, and returns don't take that long anyway. He then leaves the register and returns with another employee who will help me do the return (where was this other sales clerk hiding while everyone was at a single register, while the other two registers sat idle?) The new clerk says I will need to send the unit back to the company as it is still under warranty. I was stunned. I said the thing will cost more to ship than I paid for it, plus I only bought it an hour ago. He then told me that I had opened the box, so I had no choice. I then said that it had previously been opened because the interior packing was already messed up and re-taped when I bought it. He then suggested that I was making this up and there was no way to prove that I wasn't the first one to open the package. I then said that I didn't have to prove anything to him, and asked to speak to his manager, or give me a contact for a regional manager. He then said he might be able to get me a store credit, and said he would check with someone in the back. (And here is yet another person/clerk/mgr who was not up front when everyone was standing in line.) He returns to offer me a store credit, which I accepted but noted I would be making this transaction public, so others can be warned about FYE's return practices, and how hard you will need to fight just to get fair treatment.