I went to FYE about a week ago to purchase some gifts, I had about 250.00 worth of things to purchase, which was convenient for me kind of like one stop shopping, I get to the checkstand and they are trying to sign me up for something, I said no I just want to pay for this and go, so they take my debit card hold it hostage and demand my ID I said no that is bad business practice my name is on the card I have my pin and I am not also giving you my drivers license number, IDIOTS
They proceeded to tell me they would not conduct the sale, I said fine keep it, so I went to their website to let them know that this business practice will put them out of business in a heartbeat, and they have no right to ask me for personal information my debit card is like cash everywhere else, I understand that this time of year they probab ly have alot of fraud and it is not so much they were trying to confirm my ID it just seemed that they were trying to make me sign up for some VIP program that I did not want... I live 70 miles from the store and would have no use for it. us plus how do i know the checker is not taking down my numbers for a fraudulent reason. that is why the kiosks are around so unless you are flagged by the bank and the checker never has possession of your card and so your pin remains secure is there something about that that is difficult, FYE does not want to hear the complaints I assure you after this holiday season they will be in chapter 11 bankruptcy because whomever is the CEO is a damn fool... BYE BYE FYE

Past friday i travelled to miami florida, i went shopping to FYE, in Dolphin Mall, and the Employee Andy was to rud an Racist with visitors latino americans. in spite he affered to me the last one kineck, but he prefered to sent it to another persons that went to the store after me.
this was a very embarrassing situation and obviously one of the angrier of my life.

i was given the option to recieve 3 free magazines from an FYE cashier upon check-out because i purchased over $25 worth of items. i pestimisticly accepted the offer. Sure enough after a few months i started to get magazines like "Working Mother" and " Black Enterprising Weekly". I'm sure these are great tools and interest many people but for myself, lets just say they dont fit my needs or interest whatsoever.I definately wouldn't buy them which is exactly what happened to me once i received a bill on my CC for a few of magazines. I have spent many hours with the CC company trying to resolve these disputes and as you can imagine, caused me much stress. Even worse the company that FYE helped to set this scam up has contacted me several times for me to set up a subscription "officially" with them. I of course, told them i had no interest in doing so and to cancel any and all magazines to me in the future only for them to hang up on me when i ask them basic company information. Very disappointed in FYE for allowing such a scam to take place in such a legitament business. I would think that these things only happened on a misleading ad on website or a shady dooor2door salesman.I can only hope this pratice is disallowed promptly and legal actions are taken against FYE and this "TWX" company.

I went to FYE on june 25 of this year to buy a "michael jackson ultimate collection" album. I passed up Best Buy, Wal-mart, and plenty of other stores just to come to this particular store. I was amazed at the lack of customer service and how rude the employees were. I called the store first to ask if they would just look to see if the item was in the store and they told me no!!! Then my mother called and asked them to hold it for a few minutes and they said they wouldn't hold it even for minutes!!! Then when i actually arrived at the store, he wouldn't allow me to use my mother's card, even though he could've called the 1-800 number on the back of the card to get proof that I was an authorized user. I work in retail myself and customers are our number one priority but clearly not in this store. I wouldn't reccomend this store to anyone.

Fye asked me if i wanted to sign up for the fye backstage vip pass. i said no thank you and purchased my dvds with my debit card. several months later i noticed a charge off 11.99 coming out of my account every month. i never signed u or agreed to anything nor did i even recieve any of these so called benefits(such as a card or even discounts on any of my purchases since then) i was scammed