If you ever need to contact FYE customer service for something your purchased online you will just get there standard responds and that is it....no one will give you a personal response to your email complaints there isn't even a number to call them directly....I had to go to the store and demand they give me a number to call and talk to someone and I got the same run around with them....all they keep saying is that fye will get back to me in 3 to 5 days well that was over 2 weeks ago and no one ever contacted me....I purchased a 50 dollar gift card for my son last year and didn't know I had to activate a number and pin number that came with a separate piece of paper so it was thrown out, when my son went to use the card there was no money in the card so far I am out 50 dollars so buyer beware if you buy a gift card online make sure you activate the number the card came with or they won't put the money in the card...