FYE VIP Pass

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Category: Business & Finances

Contact Information
3111 Midwestern Parkway Ste 212, Wichita Falls, Texas, United States

Phone number: 940-692-0284
FYE.com

FYE VIP Pass Reviews

TinaM September 20, 2009

Hidden Fee

The FYE Cashier offered me 2.00 off if I signed up for a "Free" Store card. Twice I asked her if there were any fees, and twice she said it was free. "It's like" she said, "a CVS or Giant Food card." Only when she got my information and signed me up did she say, "Okay after your 30 day free trial, it's $9.99 a month." Now she says that I just have to call the toll-free number to cancel "anytime."
You guessed it. When I try the toll-free number, all I get is a recording.

Whicker September 7, 2009

Hidden fee

I bought one CD, was given a discount of $1.50 on it. The clerk threw in what he called a free discount card. Saying you can get a discount on this and that. Never one did he say there was a monthly fee. Now I find a fee on my credit card that I don't recognize. First I do a search on the internet to identify it. Okay, now I know that it goes with this so-called VIP card. Now I have to search for the card to find my number, the phone number and all. Wow, there is my original receipt still stuck inside the little folder. There is the small print mentioning the $9.99 monthly fee. Hmm, why didn't the clerk at store mention that fee? Okay, I call the number to cancel immediately. I don't want anymore charges on my card. OH! NO! the office is closed today due to the holiday. This clerk was lying probably to reach a quota or something. I want my money back. Probably won't get it! FYE has lost me as a customer until they make this right. Definitely want this stupid membership cancelled. I'm gonna get that, you can bet on it!