Since 11/15/2009 I have been trying to resolve an issue with FYE to no avail.

Issue: I re-ordered Call Of Duty Modern Warfare 2. My order was canceled because they were out of stock (this was canceled several days after the product was released). When I made the purchase I used a gift card to pay for some of the amount. When the order was canceled they refunded my credit card...but made no indication they would return the money for the gift card.

I reported this to their online customer service - mistake #1. They can't read anything for the life of them and were persistant on the fact that I was refunded for my credit card... (although my issue was with the gift card)... I proceeded to call customer service - mistake #2. I spoke to this older lady named Roshelle (cause of Mistake #2). Frankly she was the most unprofessional person I have ever encountered at a customer service. She was rude... kept promising to call me back... never did... would put me on hold for 30 minutes at a time... kept forgetting to followup on several occasions... She didn't even know what the policy was for gift cards. Nobody could point me to the web page which stated that I could not throw away my gift card... And to top things off I tried speaking to her manager. Apparently her manager, Bobby only works Monday through Fridays from 4 - 6pm. Not sure how that works out. I never got a call back from anyone.

Till this day I haven't heard anything back.

The icing on the cake is why I have the gift card in the first place... It was given to me from FYE because they screwed up a previous order of mine...

It is safe to say they are the worst and I am probably never doing business with them. I am just going to keep posting complaints so the word spreads and people know the truth.

Let me start by saying that I loved this store... Which is why I didn't think it would be a problem getting a gift card from them in exchange for some CDs I sold. I ran into problems when I moved and even after asking the sales rep at the store specifically if there was a FYE store nearby my new residence I found out there wasn't.
Then I used the gift card online to order some dvds. Which because of where I live are apparently "undeliverable"
I tried to cancel before they were shipped but it was too late. It was litterally like the next day. Then the slow e-mail response led to me not realizing the dvds where undeliverable until what I'm fearing now is too late.
I've e-mailed FYE today but am not really expecting anything to come from this. I've still got the gift card with some cash on it. Unsure when or where I can use it in an actual store.
Next time I'll get CASH!!!

DO NOT ORDER WITH FYE!!! I ordered a CD and paid extra for 2 day air (making the CD worth $16.99 cost $29.13)I even emailed them saying if they could not make delivery in the time needed to cancel my order. The order was made on the 16th and failed to arrive in time for Christmas.When I called to get a refund on the $9.98 shipping charge- I was refused by the customer service representative saying that they need 3 - 5 business days just to process the order before it is shipped. When I noted that it did not say that anywhere on their website and asked to speak to a manager I then was treated very rudely by the manager. He refused to refund the shipping cost and said couldn't show me specifically where the (ridiculous) time frame needed to process an order before it could be shipped was stated on the site & then said he did not have time to talk with me. Since a web business is only as good as their customer service (and especially their managers) I say FYE isn't worth anything...go somewhere else.