i've been in G3 telecom for two years and so far i've never encountered any problems with their services, their rates are fair and it is true that has no hidden charges..and there are many ways for me to access my account, even when i'm not calling their customer service, they have their pulse voice, online to check my call history, to recharge my account and to be always updated with their good promotions, so i can be always in touch with my family and friends :)

I am a customer of G3 Telecom, 1039 McNicoll Ave, Toronto, Ontario M1W 3W6 (www.g3telecom.com) for the last 6 years. I am using their long distance service to call abroad. That service was prepaid I always buy $20 through internet using my credit card and I had never been a problem with them.

For my profile they asked my address, phone number, the name of company where I work, work phone number etc at the time when I signed for their service.

In August 09, they offered me to use their direct dial service in order get cheaper rate, and they asked my credit card detail which I provided them.

According to them it would take about 7 days to activate the service.

I found that service was not activated within the promised time. I called the customer service and they told it takes some time. I repeated the same thing for 2 or 3 days intervals and they had the same answer.

After about one month some of the costumer service representative informed me that service has been activated for the last one month and I am using that.

I checked my account and found my office phone number (416-236-2631) under my account and a lot of calls being made using that number and they charged $64.99 from my credit card dated August 04, 2009.

It made me upset and next day I called the costumer service, they transferred me to some supervisor and the supervisor apologized me and promised that due to some reason he cannot refund my amount but it will be credited to my account and for the future when I will make the calls I can use the same credit. I accepted the offer. He said that the teller mistakenly activated my job number and he will activate my original home number i.e 905-507-9746 within few days


I used the service and instead off giving me credit they again charged $ 68.22 from my credit card.

I called them again (Supervisor Brine) and he pretended that he did not know anything what happened to my account. He said they never promised me to give any credit. I have to pay for each call made through my office number because I provided the office number to them.


I argued that why I give you my office phone number which is a switch board number and about 750 employees are using that number. I told that this number is in my profile and your company activated that number by mistake and some one in your company accepted that. He said he does not know anything and I have to be responsible for the call made using the office number.

He was persisting that how some one got my job number, I told it is in my profile because I checked several times that my job number (416-236-2631) is in my profile. Now that number is missing and my home number is entered instead but still the extension number is existing which is 707. It does not make any sense that my home number is there and my extension is with my home number.

I request you sir that please ask them to return my money and secure my credit card information for the future.

After 3 years of total continued service and signing up for auto recharge, I just realized that somebody has been making calls using my account, either by using my pin number or some other way which only my provider G3 should be knowing. I have never used my pin number over 2 years and the company insists that I have been using my pin number even when I have only been making calls from the 3 phone numbers that were registered with the company.

I do have the phone numbers that were using my account and I intend to go to the ministry with this complain because G3 refused to do anything, not even investigate or offer a refund to a 3 year client. By the way, I checked the phone number by doing a search on 411 and the company that has been using my account to make calls to India and Dubai (30 times in the past 3 months) was none another than a company called GAO Research Inc. and they just happen to specialize in embedded technology, phones, modems, rid and the works.

I'm pissed off at G3's attitude and have closed my account.