My brand new Asus G73JH stopped working suddenly about 91 days after purchase. The display went black when booting the computer. We got an RMA number and sent in the laptop. In the 2 weeks since we shipped the laptop we have heard the following from Asus:

Day 1: "We have not received the laptop." (we have proof of signature from FedEx)
Day 2: "Someone is looking at your laptop."
Day 3: "We have not received your laptop."
Day 4: "The ticket is not updated, we can't give you a status."
Day 5: "Please give us the tracking number, NOT THE RMA, so we can locate your laptop. We don't know where it is."
Day 6: "Nobody has updated the status."
Day 7: "We did not receive your laptop."... "oh wait, yes, we did"... "the technician has not updated any notes".
Day 8: "The status has not been updated."
Day 9: "The status has not been updated. We cannot tell you who is working on it. We cannot tell you when it will be fixed".
Day 10: "We have not received your laptop".
Day 11: "We have not received your laptop"... "we DID receive your laptop"..."status has not been updated"... Supervisor: "There is not status update. I HAVE NO SUPERVISOR OR MANAGER. We have 10-14 days to repair and get the laptop back to you. No, I can't tell you when you'll get it back. No, it may not be there in the next 4 days."

Asus repair sucks. They can't even LOCATE the laptop, be 100% certain they've received it, tell us what is wrong with it, or when we may ever get our $1500 laptop back.

What a joke. Stay FAR FAR AWAY from Asus. Worst customer service experience EVER.

We are going to start recording calls and posting on our blog at cybersprocket.com.