In December 2008 I purchased 3 Nintendo DS Lites from Gadget Asia as Christmas presents for my children. Once opened on Christmas Day one of the DS Lites would not recognise writing and words on the screen and therefore could not use games such as Brain Training or Sponge Bob drawn to Life. On pictochat it could not draw a straight line. On another of the consoles within a day of playing the A button became twisted and permanently depressed. After contacting Gadget Asia I then returned both consoles to Hong Kong (explaining to my very upset children that they had gone back to Santa's elves for repair). Three weeks later the consoles were returned to me, with no technician report, and were exactly the same as when I had sent to Hong Kong nothing had been done to them. After a series of emails I have now been asked to resend them back to Hong Kong for their technicians to look at them. My children now have lost a lot of faith in Father Christmas, I do not want to pay AGAIN to return them to Hong Kong to only have them returned to me in the same state. Their customer service is appalling. They have been rude to me in emails - writing in capitals that I cannot reply to customer service responses. I at this stage do not know what to do.