I purchased a used computer that was supposed to be refurbished and checked out thoroughly before it shipped. It came in broken from day one. I thought it was a software issue, but turned out to be a hardware problem. I sent the computer back after they issued an RMA#. They said they would give me credit. I also paid double the shipping costs to send it back to them. They subtracted a 10% restocking fee, thus I lost a $100.00 right off the bat. Now to get the same product configuration, I will have to pay another $100.00 (or more) to get what I originally wanted. Now they say they don't have that same computer anymore and may be weeks or months before they have another one. I have spent over a $1, 000 dollars with these people, and I have nothing, and they have all my money! I have phoned them and they rarely answer the phone and never return the messages I leave. I have even talked to the owner, Mr. Steve Harper. He said they would send out a new computer to me. That was last week, and the store credit now shows that it has canceled! I'm in Texas, and can do nothing! I need this computer for my video business, and I have nothing! They have all my money and never return calls! This out-right theft!