Gainsaver.com

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1 stars
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Category: Electronics

Contact Information
United States

Gainsaver.com Reviews

LJsaggravation January 3, 2011
Disrespectful, totally Tacky Owner
Late nite, ordered a Mac laptop for a friend's son. Received a call the next day from a lady but got disconnected. Telephoned the same number and was (unknowingly) connected with the Owner: Steve Harper. He stated that I would need to fax copy of my driver's license & credit cd. because the deliveryaddr was not mine. My suggestion
was that they consider setting up their webpage so that the person ordering inputs all of their info; and then be offered the option of a Different Shipping Addr. He seemed impatient and dismissive, so I asked to speak with a supv. He informed me that he Was the supv, and that if I didn't fax the requested info, the order would be cancelled. I attempted to explain my suggestion again by stating that I did not have direct access to a fax machine, so this would be undue stress for not only myself, but for his future customers. He impatiently and rudely retorted that he would just cancel the order, then.I chuckled and said, "Keep your shirt on." His response, "I have my shirt on! I'm cancelling the order!" He then hung up the phone on me! I was more surprised than outraged. But I set out to find who the owner was so he could fire that bum that's running away bs'ns. When I called back, I found out that the bum Was the Owner. Once connected explained to him that I was the woman he had hung up on. And why did he do that? He said, "Because you were talking silly to me and I don't need that crap!" I attempted to explain that I was only offering a suggestion to make purchasing easier for potential customers...when I realized he'd hung up on me AGAIN! Well, from
the # of complaints listed here, Steve Harper apparently did me a favor. Do bs'ns with this bum, and undoubtedly, you'll be Sorry!
Peter-1956 June 17, 2010
Service
Steve, "the Mgr." is running, and I say that loosely, does not know what customer service is. The prices might be great for some things, but they hang up on you when called, they don't answer, or cancel the email customer service requests. If you tell them you are not happy, he simply says go somewhere else, we are rated A+ at BBB.

Pathetic service...the only bright spot is there shipping department, they ship out very fast but then they make mistakes on only half the orders.

If Steve ...the Mgr...were gone, and they hire somebody with proper CS experience, this company might actually do well
Vermuxt April 5, 2010
They just wrong advertise
I order one time capsule. Several time I put several Credit card and last one accept one.again the send me an Email I have to call the sale. after a rude salesman told me that your order will be cancel because your billing address is different.
October 19, 2008
ripping people off
We ordered a computer from them that was instock. We called over the phone and ordered the computer. Then we sent them a money order. We were told that at soon as they received the money order that they would ship the computer. Two weeks later, we still hadn't received the computer. We called and they said it was customary for them to wait 3 weeks after receiving a money order to ship the computer. Three weeks after they had received the money order, we called and inquired about the shipping of the computer. They said it was no longer in stock and they could send us an upgrade, but it will cost $180 additional dollars. They WILL NOT refund or money and WILL NOT send us our computer. They told us all they could offer was a store credit.

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