We bought an Coffee Machine at afternoon 9th of May. And we don't experience of buying coffee machine. It did look nice at the display. When we were back home at night, we decided to use it seriously. I washed it and added some cups of water. Then the problems came, the plastic of the whole coffee machine smell horrible. I can't image what kind of plastic it is made of. It is really worried about me the standard of plastic it has been used to make such coffee machine. I started to look for the mark of plastic it used on the body, but I found nothing. Mostly we find the Co cola bottle marked with 1. It means their bottles are made with poison free plastic. The terrible thing is the leaking and continuous dropping if i wanted to pour the coffee. With the slip and original packaging, I go back to the game store, Game staff found all excuses for refusing of refunding me. That was the most humiliating experience I ever had. Beware, Game selling consumers these electronic junk which they are definitely knowing they are junks and find all humiliating excuses for refusing refund.

The weekly leaflets (8 Apr-11Apr) advertised a Samsung Netbook, with Windows XP, for R2499. The item was also on display in the store, listed as R2499, and had Windows XP Home, and Bluetooth built-in. The colour was white, with a chrome coloured strip around the middle. The model code on the netbook on dispaly was NC10. However, the product that was presented to me when I requested to buy one, had a N130 model code. It had NO Bluetooth and did not have Windows XP installed, rather it had Windows 7 Starter installed. It was also plain white (no chrome lining in middle) The N130 that they tried to sell me is then definitely inferior to the one on display, since the specifications are less. I requested to speak to the manager, who wasn't there. The acting manager told me that the barcodes are the same and thus they cannot give me one like that on display. I view this as false advertising, and would like Game to supply me with the advertised product as in the leaflets and the one on display (The NC10, with Windows XP and Bluetooth). This is dishonest business, as only a technology aware person would pick up on this, where as the normal man on the street would be taken for a ride.

I am a loyal customer of Game and have been for quite some time. I saw a TV Plasma stand (Oscar TV Plasma stand) on special for R999 and made a point of making sure that I go and get on Saturday (20032010). When we got to the Westgate branch we were very casually told that they were out of stock. With quite some annoyance (as saturday is your busiest day, wouldnt you make sure that you have plenty stock for something that was on SPECIAL!?!?) we asked the rep on the floor to phone Cresta's branch and find out if they have stock. We were informed that Cresta have plenty and we should make our way there.

At Cresta, there were 2 other couples standing around looking for assistance. The furniture salesperson was nowhere to be found. I found someone who worked there and asked if she could help us or at least get someone to help us. She very rudely told me that I should go and ask at info... ME, THE CUSTOMER, must go walking around the store searching for someone to assist me!

TO MY SUPRISE, when the sales rep finally surfaced we were informed that there was NO stock at Cresta either!! I called Northgate today - ANOTHER SURPISE - there IS stock, but the SPECIAL IS NOW OVER!!!

I went into Game on Sunday to compare TV prices - at about 12.45 there were a bunch of pink-shirted sales assistants hanging around eager to tell me about the special (ending that afternoon) on the specific TV I was interested in. An hour later (after I decided to buy the TV at Game) there was ONE sales assitant busy talking to a client. When I asked for somebody to assist me in buying a TV I was told in a very disinterest tone that I had to wait for him to finish and that there was nobody else that could help me. I then approached the assistant in the computer section - he was hanging around doing nothing - and asked if he could help me. He could not. I then left. This afternoon I tried calling Game to complain about the service - I was told in a VERY unprofessional tone 'everybody is in their own corners busy with stocktaking, please call again tomorrow'. There was no interest in my complaint, none in the fact that they've lost R5000 worth of business. We are apparently not in a recession!

On Dec 24th, I had taken in my Electrolux, vacuum cleaner, which was just +- 2 mths old, in for repairs. I had enquired into how long the estimated time for the repair would be & was told by the supervior that it would be bet. 4-6 weeks as repair cen tres were closed for the Dec, vacation. In Jan 2010, Game customer service staff had called to ask if the cone that fits into the motor could be repaired as a cost of R114.00 to me, I had agreed on this 2 days later. In Feb this year, when i had enquired into where my Vacuum cleaner was I was told that the go-ahead for the repair had not been agreed upon by me, i had then agreed upon this for the 2nd time by now & they had called me by the 22nd of Feb to advise that my item was ready for collection . On the 28th Feb when i had went into the store to collect my item, i was furious to find that the part that i was being charged for despite the warranty, had not been there, just the motor was there. The supervisor assured me that they will contact the repair centre & would give me a call by Monday, it is now Wednesday & still no feedback received from Game Greenstone. A very dissappointed customer...