We purchased a Toshiba Satellite Laptop from Game in Oct 09. In Jan the laptops hard drive crashed and we called Game. They told us we needed to speak to Incredible Solutions which handle their PC problems. I spoke to one consultant who told me to return the laptop. I asked my husband to call the next day again and the consultant tried to assist but also said we needed to return the machine to Game which we did. At this point no calls have been logged with Incredible Solutions?Joe, the manager told us that is not the process, a consultant is supposed to come to our house. He came 3 days later and took the laptop. Moshe was the cosultant who was handling the query. He called to say that it was a software problem and needed to pay R250. I told him that it cannot be software if I cannot even boot off the machine (I am in IT)!! He told me they would send the machine to Mustek who will fix it.. Every 2 days I phone and there is always a long story as to why it is taking so long. First blaming Mustek, then the parts have not arrived. Now the consultant is off sick. I have never had such pathetic service! I WANT MY MONEY BACK AND WILL NEVER PURCHASE FROM GAME AGAIN!!! STILL WAITING!

I purchased what i thought ws the best microwave, 40lt Samsung, with an extended warr in 2006. In 2008 jst after the warr expired the microwave packed up, bt the extended warr kicked in. Since then this is now the 3rd time i'm sending it in for repair. According to the Management they cant replace this even though the same problem is a consistant defect. What a Load of BULL!! As for the Warr manager..GOPAL, he is useless, I'm sure he makes good decisions but today was full of ****, upon the last repair the person that we picked the mwave up from said that it should be replaced if this re-occurs. Today when i spoke to the Service Manager @ Gateway Fazil, he understood the problem and agreed that there should be a replacement, however said that i need to speak to Gopal to authorise it. Gopal started off trying to help, but became an arrogant unassisting salesman into the conversation. I then spoke to the branch manager Chris to try and see if maybe he'd understand he did say that i need to send it in as well... WHAT THE HELL!!

IS THERE ANYONE IN THE COMPANY WITH THE GUTS TO SAY THAT THIS ONE UNIT IS FLIPPANT FAULTY AND NEEDS TO BE REPLACED???WHAT A USELESS SERVICE FRONT!!

I see that many people, not only myself experience this type of attitude from Game staff members. This is certainly disappointing, and utterly disgusting. It is a fact that the staff dont even have knowledge of the products they sell. Game responded by saying that they would like to see me back in their store again. I can assure you that I will NEVER set foot in another Game store again, and I will advise others not to go there as well. I prefer shopping at other stores, where I get quality service!

Big was my surprise when I attempted to pay by credit card for my shopping at Game in the Centurion Lake Shopping Centre, and being told that they can't process payments made by credit cards with chip technology. Having recently been issued with a new credit card by my bank, containing a micro chip, I have not experienced an issue anywhere with payment. Even small retailers keep a mobile credit card payment unit in order to process payments with these new cards.

But clearly not Game. After spending half an hour in the shop picking up various items, I proceeded to a pay point. Upon handing over my credit card the teller told me they were having issues processing payments with these cards at the tills. This is usually where they bring a mobile unit to process the payment, She proceeded to call a supervisor who then informed me that they can't process payments made with chipped credit cards.

The total amount was quite high and as a rule I don't carry cash with me. So I asked her what we could do and she shrugged her shoulders. At this point I took my card and left. If Game can't keep up with technology I'll take my money to a retailer that does! Game won't see me again!

I'm complaining on behalf of my Mother who has bought a LG Microwave for cash on the 03 October 2009 was assisted by Michael and she has been told it was out off stock and she would be called back once they have it in store and has paid already, she has been to the store to enquire as she has not had any call from anyone at Game when she go there she was given attitude by the Guy who was assisting her who asked whether she has paid cash or not which sounds as though if she had bought it on credit she has not right to complain either and was told she would be called last week Thursday 15 October 2009 as they should have it by then in store and till to date my mother and father are the one making follow ups and she has not received any call to let her know what’s happening, I’m will be exposing Game for this Bad service my mother has waited from the 3rd October till today it’s the 19October no call no Microwave went it delivered tomorrow if not we want our money back as I’m sure there are a lot of Stores out there who would appreciate our Business rather than Game has treated us so far.