On 29 Aug 2009 I went to Game Brooklyn to buy a small stove. The stove was in stock, but in the warehouse not the store. So, they advised I could pay and come pick it up the following tuesday (1 September 2009) since the warehouse is only accessible on tuesday. Come tuesday, I went to Game Brooklyn with an intention to collect, but was advised that the stove was not retrieved from the warehouse. I went back on 9 September 2009. Same story. This time they told me I should not come until they call me. Of course they didnt call! I called after two weeks, and they said they will call back. They never did! On 1 October I went back. I was advised that it was coming in by 5pm that day. I went back the following day. While waiting with a trolley, I was advised that the stove had been collected on 3 Sept 2009. They showed me the forged dispatch documents, whch they claimed to be authentic. Of coz i lost it! They requested for a week to investigate. They didnt call with update until I called on 14 Oct only to be told they won't replace. This is an inside job and customers should pay for mismanagement! It seems buying from Game you lose rather than win! However, the fight has just started!

The attitude of the staff at the Eastgate brance is pathetic. First of all the prices are always not clearly marked and the on floor assistants never help you. I saw some items on a clearance table and enquired abut a price as it had not been marked It took the person 20 minutes to get the price as she could not find the person who was responsible for the items. I left the item as they were just wasting my time, when I came to the till and I had purchased another sale item I noticed that it was scanned at the old price. I told the cashier that it was not the price. She took another 20 minutes to get the right price?!!! What kind of service is that? And what if I had not noticed that the price is wrong, would they have just ripped me off. The whole bang lot needs to go through some sort of customer service training and stop wasting our time as this always happens at this branch. They all stand around doing nothing.

I called Game on the 24th August regarding my Samsung spin dryer that was not working, was told to speak to Salesman No. 400.He phoned Technifix and the technician came the next day the 25th . He said they needed to order a new motor for the spin dryer. On the 2nd of September the technician came and collected the twintub washing machine and said they would return it the next day. After several calls the machine was only returned on the 7th. On the 8th I tested the tumble dryer. The spin dryer was not balanced properly and spinning at only half the power and the motor sounds like a tractor.I phoned Game on the 9th and they in turn phoned Technifix, however Technifix is adamant that it is a new motor and that there is no problem with it. They are sending out a technician again to look at it. I find it unacceptable that it is taking so long to repair my washing machine, and also the fact that I have to take my washing to a laundromat to be done, it is not only a waste of time but money as well.

This morning i visited a game store in Umgeni road. I had a look at the verbatim flash drives on display at which point I pointed out to the salesperson that the very same product could be purchased on Kalahari.net for R50.00 cheaper.

I was only making an observation as I was purchasing another. i was then rudely advised by another salesperson in the department that the promise of beating a price does not apply to online stores.

Correct me if I'm wrong, but Game never specified online stores. All they promise is that they will beat ANY price. Why not an online store?

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