|
tauntedsoul
July 11, 2011
NO customer service & horrible shipping
GameFly takes 5-7 days to ship AFTER they check in the returned game. This is unacceptable to me, how about you? They say they "strive to ship within 24 hours" This doesn't mean they actually have to do that, obviously.
They just keep responding to our emails, instructing us to put more games in the queue and even though we have many games in there (several classified High availability), it makes no difference. It is the standard response they keep giving. You cannot talk to them either. They only accept emails that are countered with canned responses and no answers or solutions that work.
They are rated the WORST company I have done business with in 2011, second only to AT&T. Save your money and peace of mind - go anywhere else for your games!
|
|
|
dallen76
June 3, 2011
Lousy customer service and poor shipping
I contacted customer service about why they are not shipping a 2nd game when I am paying for 2 at a time. They only shipped 1 game and told me since the other games on my list have medium availability, they are unable to send me any more games. Why would I continue to pay for a level of service that they refuse to provide? Plus they refuse to give me a refund or credit for the money I have spent on 2 at a time when only recieving 1 at a time service. The customer service at gamefly is horrible at best. They do nothing to try to satisfy the customer. I will never use gamefly or recommend them to anyone.
|
|
|
Outtestove
June 2, 2010
About a year ago Gamefly billed for another month after I had canceled my account
About a year ago Gamefly billed for another month after I had canceled my account. I had the charge removed. Tried to re-join yesterday, NOT ALLOWED! Apparently ANY billing dispute(even if it's their fault) means they ban you from ever joining up again. GREAT customer service/attitude!
|
|
|
Gaminator
May 27, 2010
I'm canceling this waste of money
Gamefly has been very slow about receiving games mailed to them. The last game I sent back went in the post office early Saturday. Gamefly did not mail me a game until the following Friday. That's 5 mailing days. Netflix usually does it in 1-2 days. I'm canceling this waste of money.
|
|
|
Nobroke
April 30, 2010
The games availability needs to change
The games availability needs to change. After several months of waiting on games at the top of my list...I would have already brought the games that I really wanted to play. Therefore there will be no reason to continue paying for this service.
|
|
|
Sharethat
April 7, 2010
Fraudulent business practices
After several months of slow service and receiving games from the bottom of my queue I decided to cancel the subscription. I waited until a few days before the end of my billing month, cancelled and sent back the last game I had. In less than 24 hours from the time I mailed back the game I was sent an email that they game was received damaged and that I would have to pay $49.99. I do not believe the company had time to receive the game back and that $49.99 is way to much to try and charge since they themselves only value the trade-in of the game at $4.70.
|
|
|
mark123456789
February 27, 2010
SLOWEST SHIPPING EVER
Gamefly has the slowest shipping ever for their video game service! This is seriously a f-n joke. They claim on their website that it takes 2-4 days to receive a video game in the mail from them. WRONG!!!
The past 2 months I've had their service, it has taken more than 6 days to receive a game. This is almost DOUBLE what they claim. It is still cheaper to rent $9 xbox games from Blockbuster.
I switched bc Blockbuster is a f-n ripoff on video game rentals. But if it takes 6 days for me to get a game, i play it for 7 days, and then another 5 days to ship back, that is already half a month! So I can only get 2 games per month at this shitty slow rate. I pay $22 for the service. If i got 2 games per month at Blockbuster it would be about $17-18.
Gamefly---You used to be good the first year I had your service, but your shitty shipping and slow delivery forced me to complain. You also claim you have this "FastReturn" shipping with UPS. WHATA JOKE!! Don't make false claims because I haven't seen any fast returns in the 2 years I've had your service.
Pick up your game or I will no longer be a member next month and will tell everyone I know on xbox that your service is CRAP and a RIPOFF.
|
|
|
Rill
January 18, 2010
Unpleasant situation
I returned that video game (Assassin's Creed), unopened and unused the same day that I canceled the account. If it was lost in the mail or GameFly have some employees with sticky-fingers, then it doesn't seem fair to charge me because I did everything I was supposed to do. It is especially unfair that GameFly charged me the price of a new game when it was almost certainly used.
|
|
|
Eddd
September 6, 2009
Scam charges
Initially we got the games we requested in a short amount of time but after a few months that changed. More and more we noticed that the games we received were very low on our list and took longer and longer to get to us. When we complained they would either not respond or respond with some sort of form letter stating the usual we try to get you the games you want. Finally we decided to drop the service. Of course they do not give refunds for un-used time so we kept the service through the month and cancelled 2 days before our billing period was up and sent back the last game we had; Sims 2 Pets for the PS2.
In less than 24 hours from the time I mailed the game I received an email that the game was damaged beyond repair and that I would have to pay $49.99. I do not believe that they could have possibly received the game yet much less that the game was damaged in the mail since in the months that we had the service this had never happened before. In addition, GameFly will only give you $4.70 in trade in for this game so why would they charge me $49.99 to replace it.
|
|
|
Ben
August 12, 2009
Horrible company
THIS COMPANY IS A FRAUD. I LIVE IB OREGON AND SUPPOSEDLY THEY SHIP FROM CALIFORNIA. IT ALWAYS TOOK 11-15 DAYS TO GET GAMES AND WHEN I CANCELLED THEY CONTINUES TO SHIP GAMES WHICH I IMMEDIATLY RETURNED THEN THEY CHARGED ME FULL PRICE FOR THEM EVEN AFTER RECIEVING THEM BACK. THEY REFUSE TO REFUND THESE AND IT IS IMPOSSIBLE TO REACH THE COMPANY FOR SUPPORT. AS A LOYAL NETFLIX USER THIS COMPANY EVEN COMPARING THEMSELVES TO NETFLIX IS A HUGE INSULT TO NETFLIX. I MYSELF WILL WAIT UNTIL NETFLIX OFFERS GAMES AND TELL EVERYONE WHO WILL LISTEN HOW HORRIBLE GAMEFLY IS. WHAT A SCAM. MOST OF THE GAMES THEY SENT WOULDNT EVEN WORK WHICH MAKES ME BELIEVE THEY WERE COPYING GAMES AND USING ILLEGAL COPIES AS RENTALS.
|
