My 8 year old son saved his pocket money and we ordered his DS pokemon game from gamesbasement. £24.99. Money was taken from my account instantly. Web page stated 'in stock' 'usually dispatched within 48hrs' LIES Surprise surprise... Game never arrived. When I called I was told the item wasn't in stock but was guaranteed it would be available the following week for dispatch. Foolishly I continued with the order for my son. Yet again 2 weeks later no game. Numerous phone calls and told we have to wait 15 working days for the item to arrive and blamed the delay on Royal Mail. Three more weeks passed and no game. Many more telephone conversations with very unhelpful people. When I demanded to be put through to customer complaints was told no such number, any complaints need to be put in writing. No senior member of staff to help with my situation. Now was guaranteed I would get a refund but takes 5-7 working days. (Funny they can take the money almost instantly). Still no refund or game. Now not able to get through on the phone. I am so frustrated and angry. Try explaining to an 8 year old that he has lost his savings. Please do not use this site unless you are willing to throw money away. I am not going to give up. I have left a message with Watchdog and I will leave many more messages until this company is exposed for the fraudulent, lying thieves they are!!!

AVOID AVOID AVOID - ordered a ps3 sharpshooter on 1/4/11, they confrimed by email it should be dispatched on mon 4/4/11 as i since read all these bad reviews, they also offered to upgrade my postage to 1st class as a good gesture, as predicted goods never showed, had no replies from email sent on 7/4 and 8/4. spoke to them on phone on 11/4 they said order could take another week, so i cancelled order and they sent cancellation email stating no charge as goods are only charged for when shipped. decided to check my statement on 13/4 and found full amount 33.99 taken from my account on 4/4...i was fuming, rang them up and was literally called a lier and were adamant no money was taken from my account, they said it was a shadow payment thats not really a debit but a way of checking the account is active??? doing my sums clearly showed 33.99 had vanished, they had a cheek to tell me to check with my bank and they would confirm this, had to ring my bank and sound a fool on the phone only for them to confrim 33.99 has been debited by gamesbasement. had to ring them back again and this time they asked for proof, i asked if i could email a copy of my online statement, they agreed and confirmed on phone they had received it, they promised a email response by end of day...no email was received. so had to ring again today 14/4 again screaming and shouting down the phone, they then said that the online statement cannot be accepted as proof and i would have to go to bank for a print off, scan and email again...so backed into corner again, had to go to bank and do the business and mailed it to them again whilst i had them on phone for confirmation they had received it finally just checked my account and suprise suprise they had refunded the full amount...even though they were adamant i was wrong. so to sum up if you do order from these before doing any checks on them, then DO NOT GIVE UP RING THEM RING THEM RING THEM, SWEAR AT THEM, GO MAD AT THEM AS I DID, U WILL GET SRESSED OUT BUT I BEAT THEM, I THINK THEY HOPE THAT PEOPLE GIVE UP AND ADMIT DEFEAT, I DONT BELIEVE THEY HAVE ANY INTENTIONS COMPLETING ORDERS!!!

Terrible service, when I ordered the game was in stock but two weeks later no game and shown out of stock.
As it was xmas gift I cancelled my order by email and tried to contact them on the 0845 number many times but they didnt answer at least not when I called!

They didnt cancel my order and 2weeks after my cancellation sent the game out and still failed to respond to my emails.

Save yourself the grief and shop somewhere else!

Ordered an xbox game 17/11 my bank account was debited 20/11 - 10 days later no game - emailed them for dispatch date 4 times - no reply despite site says 48 hours response - rang them was told there was a delay would be despatched w/c 7/12 - nothing emailed them again no response - tel no constantly engaged- still got my money but no game - DO NOT USE THIS SITE.