Worst bussiness dealing. The manager suddenly makes up their own rules. The manager is breaking the gamestop policy.The manager don't take take games you can return in with in 7 days .
Game stop superior should take action angainst that manager
now i don't want to go back to that game stop ever in my life!

Oh you will love this one. I'm going to start with the first problem. I went to trade in a 360 Battery Pack. I was told they wouldn't trade it in without the charge cable. I go back get the charge cable and then I'm told (by a different Employee) that they in fact will take seperate trade in's on the wireless battery packs.

Lie #2 was earlier today, June 3rd 2011. 5 Days ago I went to trade in my old PSP. It turned on but the screen didn't light up even though it wasn't broken. The employee said "We'll take it but you're missing the thumbstick cap, if you can get one online, we'll trade the system in." So today, I go back with the missing part and I get told "The screen is defective we don't ever take that." A Different employee, not even the manager. Stay away from this gamestop. They don't even know what their saying. The manager is never around and the employees are not on the same page. I'm done wasting my time with these idiots.

On more than 1 occasion, I have witnessed fellow customers coming into the store while Andre is sitting around doing nothing leaving all of the "hard labor" to Chris/Brian. I have come to find out that Jake and Andre are close friends, so Jake is another one who is too busy worrying about what Brian and Chris are doing (which is helping customers or testing out systems) so that he can run to Andre and tell him anything they may have done wrong during there shift. Andre and Dawn are dating, very few employees know about this, if they did it would probably get back to upper management, but it is true! It is extremely inappropriate to have 2 managers (that are dating) working together. I have heard about Andre LITERALLY changing the schedule last minute without informing the employees about the change to ensure they do not arrive late. I think it is assame that you have good employees (Chris and Brian) that like there job, and they get stuck working with LAZY managers that like to cut corners (Andre and Dawn). I hope this gets fowarded to Gamestop corporate and Bristol's regional manager so that the good employees stop getting written up for the managers mistakes!

I went to Gamestop this afternoon to pre order a copy of Mortal Kombat Kollector's Edition. For the PS3.
I was answered with, "We are out of PS3 pre orders, but we have one left on the 360 if you want that one"
When I said no, can you check if any of the other Gamestop stores in the area have a PS3 pre order left.
I was answered with, "It's the same system, if we only have one left so do they"
While this may be true, the following conversation is what aggravated me enough to place this complaint.
I was told, I could Pre Order a regular copy, and that the store may get in some extra Kollector's editions, and I could upgrade to that if I came in and they had them.
I said "No thanks, I'll just order it on Amazon"
At this point, the Gamestop employee, blatently lied to my face about Amazon's company practices. This is what I was told.
"You aren't gauranteed to get one from Amazon either, they don't know how many they will get, and when the shipping day comes, they will RANDOMLY PICK PEOPLE WHO ORDERED IT TO SEND THEM TO, and if they run out you'll just get an email saying they're out of stock"
Now. I am many things, but stupid is not one of them.
I know damn well Amazon knows what stock they have, and if they sold out of pre orders they would know JUST AS WELL as Gamestop that they were out of them.
The fact that this guy blatently lied to me to try and insure a preorder of a normal edition (One I'd be stuck with if they didn't get the version I wanted), angered me enough to write this, and I will not be using that particular Gamestop store again, while this one is only 3 minutes from my house, I'd rather drive an extra 10 minutes to the one in Rockville to not have to deal with a retard like this.

I know Gamestop employees are graded on how many Preorders they get nowadays, and that they are under a lot of pressure to get them.
But blatently lieing to me about another companies practices to try and sell me a version of a game I don't want is beyond ridiculous.

The Gamestop at Memorial city mall has continually sold me bad games. Three times have i bought a game from them that doesn't work, and on multiple occasions I have tried to buy games that they seem to have the box for, but not the actual disc itself. They also fail to check any of there games, for I have bought a game that was a blatant counterfeit today. I will never give them any of my business again and I suggest that people in the memorial area shop for their games else where. It is a poorly managed, poorly staffed, and quite frankly a piss poor job of an actual business.