When: Feb 15, 2011

The people, particularly the manager, IGNACIO, are very unprofessional and could care less.

I had Dragon Quest VI preordered(Reserve pickup:22089) as a gift and went to pick it up with my brother(giftee).The manager was there and eventually got me my game.I then asked for the preorder bonus item - a Slime plush.

He furrowed his brow so I described it to him without a problem.''Oh!!''He said and went to supposedly look in the backroom.After he came back, he said, ''Haha.Sorry, looks like we threw them out.'' and slided the game over the counter to me saying, ''Well, you came for this though right?Bye.''

I was waiting for him to say he was joking and come out with the plush.He wasn't. I was just in shock, and asked, ''How can they just be thrown away?'' He came out with a bogus excuse that the 'one' doing shipment is really 'anal' and so they throw away small things like that if they don't know what it's for. What IS that? He didn't seem to care and be the least bit sorry about it.

Once my mother caught wind of this, she came back to the store and asked how can he just say something like that? I preordered the item ahead of time, and went to pick it up THE DAY THEY GOT IT only for him to tell me that? He was very rude to my mom, saying that it's ridiculous to be 'upset' for just a plush.

He then went on to turn things around by saying that they were LIMITED anyways and that she could call corporate if she wants because they'll just tell her the same thing. As if that were the case, he just said that they 'threw' away the bonus items and ON the day that they received shipment too supposedly.

The whole situation was LUDACRIS, it wasn't really the plush as it was the very poor customer service we received.

When my mom asked him for the district manager's number, he pretended as if he didn't hear her. He didn't give her the number and kept on talking. She told him that she was listening to everything, that she was going to complain. It didn't faze him at all because he was smug and felt that we couldn't do anything. We will never order from there again because what he is doing is an injustice and frankly, I believe that he doesn't deserve the job that he has now.

And this saddens me because I'm a very loyal customer from Gamestop.I love to purchase and order from the store.I've bought from the other surrounding ones like in Westland Mall and they were great.They actually ackknowledge you, smile, and seem to enjoy what they do. Sadly I expected the same from this gamestop, where I've bought in the past, only to be extremely dissapointed with the outcome.

He just treated my brother and I like idiots..as if we wouldn't know better.Just the whole situation felt shady.You never know, the manager probably pockets the bonus items. He seems to think he could get away with his poor behavior since the people here are mostly unknowing of these things.

My mother, who is also a store manager, called corporate before yesterday to file a complaint and get a hold of the district manager. Her phone number doesn't seem to be working though so they said that they left her a message for us.We haven't heard from her as of yet.

Thank you very much for your undivided attention.

Someone please explain to me how I can buy a $50 game and the next day return the same item because it was too hard for my son and only get $16??? What happened to my other $34?? I think if you can buy a used game and take it home, play it, and than have 7 days to figure out if you like it or not or if it is too hard, and if you dont like it you can take it back for a full refund, yet how are you suppose to know if a new game is too hard for you without opening the package???

Ordered a PSP Game system for my son, it was on sale for 129.99, When it came in thhey charged me full price, When i asked why, i was told it is no longer on sale, even though the store did not have one during the sale, and the store manager told me if i put money down on it ill still get it for the sale price, the managers name is Brandon and he is a liar, i contacted the district manager and was told that he couldnt do anything.

After month's of problems with gamestop and me trying to be loyal to them since I buy $250 to $600 a month in video games, etc at my local gamestop.

Maybe it's the holidays and I am feeling more stressed than ever but I am done with the unprofessional, snotty, uneducated and ignorant of video games and system. I have moved all my pre-orders to Amazon, they give me $10 to $20 credit toward next new pre-order and offer $.99c same day shipping.

I submitted over 30 feedbacks at tellgamestop dot com about my experiences with their stores since Thanksgiving and the next day the district manager called the police and asked that we not return. When I called the district manager to let him know that I still had about 20 more feedback receipts to submit he said that was okay, he would have them deleted. I found out you don't need a receipt to submit feedback. The feedback messes with the district manager, store manager and associates annual increases. Don't forget to submit your feedback and store manager's name that does not resolve issues.

My brother bought a new xbox with kinect (from target) and he doesnt have a big enough room for the kinect so he gave that to me and 60 bucks to get a game for it. So i went around looking for a used kinect game so i could return it if it sucked. Well basically every store i went into laughed and said there were no used ones.

So my choices were some dancing game or 1 of 3 sport games. I bought one that had 10 games instead of 6 in it. Got home took the plastic off carefully and saved it. Popped it in and within 30 seconds i realized it sucked so i took it out, and put it back in the plastic wrap they put it in when they sold it to me.

I had 40 mins to return it (before closing) so i went to the closest gamestop (not the one i bought it from) i was like hey i dont want this game can i get a different one. The manager took one look at the seal on the plastic wrap and was like hey did you reseal this. Immediately i was like "yupp" so he said he would take it back for being honest. He opened the case looked at the cd and it was suuuuper scratched, like someone ran it across a table of rocks and sand. Of course i get accused and he told me to try to bring it back at the other gamestop (where i bought it).
So i mosey on down there kinda irritated because the game was obviously used and sold as new, because it was out of the original game packaging when i bought it and scratched. (they put it in a sealable plastic sleeve when i bought it.)
I got there and explained to the lady that sold it to me that it was scratched when it was opened and that its not new. She said that it wasnt like that when she sold it to me blah blah blah but she will call the other stores if she has to and see if she can exchange it. So she called the one i was just at and they seemed to talk for an unusal amount of time and she hung up the phone and said no sorry we cant do it. Still calm i said why not, i mean if you sold me a scratched disk its right in the warranty info that you have to replace it.

Just then shes like "sorry i cant take back a game that YOU sctrached. flabbergasted at the way she infer sized "you" i asked "ME?!?! you are really going there?" she was like yea YOU scratched it. I then told her "well ____ im going to call the CEO and have a word with him, cause you dont just accuse your customers" she started laughing at me saying "o really well have fun with that" I then asked her for the CEO number (seeing as how its a store they should have it) and she had some smart allic response. she said "You really think i cary it around with me? you should have it seeing as how your good friends with him and all"

At this point im fuming but trying to keep my cool and my 2 buddys are kinda getting nervous because they have never seen me mad.

I asked "are you really going to harrass me? really? you really want to start this?" and she was like you started it first. And that she called the other gamestop and they said that i said i had played it. I never told them anything other than yea i opened it and tried to reseal it. i then asked for her to give my money back or change the disks out or something, just giving her a chance to fix the problem. And then she threatened to call the cops on me, then her co worker threatened to call the cops. Not that they could do anything because i wasn't yelling, wasn't being violent, i was actually quite calm, all i wanted was this problem fixed. But i still didnt want to start anything so i started walking to the door and just then another one of there coworkers walk in and they well "____ can you escort these gentlemen out of my store please" i just ignored her said hi to their co worker and left pretty pissed.

Theres another gamestop .5 miles down the street. I drove over there, walked in and was like hey man can you help me, i just got harrassed by the other gamestop and all i want is this problem fixed. He was like "for sure man, that place sucks, we will hook you up" he gave me a new different game, and the head district managers cell phone number. NOW WE ARE TALKIN.
i get to the taco sit down and call this guy, hes super laid back and i tell him everything, both sides of the story, no secrets, told him i tried to reseal the game didnt work, game was scratched, tried to bring it back, got harrassed, went to another one and those guys were awesome, got his number and here we are.

He assured me things would get taken care of immediately tonight after i hung up the phone. But I still didnt get any sort of incentive for my troubles which would have been nice.