i went to gamestop yesterday to buy three simple games I spent alot of money on these three games i experienced really bad coustomer service i was waiting for somebody to come and ask me if i needed any help becaues i had alot of questions on the games i was going to buy, and they just ignored me completley i asked for help and nobody came when i was close to the cash register they left me waiting for thirty minutes to pay and i dont think thats exeptable for me and for the people who were in line too i a would appreciate it if you do something about this thank you. betty johnson

I walked into Gamestop in Hoboken, NJ on Sunday night to inquire about a game that was being released on Tuesday. I spoke to the customer service rep. and he said that they were going to have tons of them in stock on Tuesday. I went by the store on Tuesday and they said (2) copies were sold and (2) were on reserve and they had no others. I became slightly angered and as I was leaving they were laughing at me for no apparent reason other than I got a little angered. The stores members are inconsiderate and do not care about their customers.

Also, when I try to complain to corporate, there is no online form and every time I tried calling it kept saying that all customer service representatives were busy and they could not accept my call. What kind of busch league company is this?

Gamestop cheats their way to get sales. In Downtown San Diego, CA there is a big mall called Horton Plaza. I work in this mall at Sam Goody, which we also sell games. I like my job, I work hard to sell things, and take pride in what I do. Gamestop is not far from my store. Sam Goody and Gamestop are the only two places in Downtown San Diego to buy video games.

Well I had heard stories of the associates at Gamestop talking crap about our business, and telling them not to go to Sam Goody to buy/sell/pre-order their games. So I decided to go do some recon before I had to go to work one day, and sure enough, as I was pretending to browse around I heard the associate tell a customer not to shop at Sam Goody as if it was part of his "And have a nice day". I am very outraged with this act because with the economy the way it is, it is unfair for a business to do something deliberate to try and ruin another company. It is very immature and a scum bag thing to do.

It's like, dude honestly? You seriously have to cheat to make sales? We are a much larger store than them and I can guarentee we make more than triple of what they make daily. If we wanted to we could do the same thing right back to them and it could most likely result in shutting them down. But there's a little thing we call integrity. And if any Gamestop employee reads this, well my advice to you is look up the word I-N-T-E-G-R-I-T-Y.
Think about it, they can't even make sales for themselves without cheating. HA-HA grow up guys!

The new xbox 360 comes onto the market & I immediately went to reserve one for myself or pre-order. I head there on Thursday or Friday and put a 50.00$ deposit down to get mine as soon as they come in. The employee tells me I will be getting it Monday or Tuesday & the latest by Wednesday, & they will give me a call as soon as they come in, I also recall them saying I was #10 on the reserve list. Naturally I am excited to get my new console as soon as possible.

The weekend goes by & my anticipation is growing to get the new xbox 360 that everybody has been ranting over. Monday comes & I do not receive a call. Tuesday rolls around and I wait for a call until about 1:00 pm. then I give them a call & they say there still in transport 4-6 days in transport, & they only received a total shipment of four on Monday. Wednesday my anticipation has come & gone, it's around 2:30 pm. & still no call, I call them up and ask if they have received a shipment of brand new xbox 360, I also state I reserved a copy & that I was supposed to be getting a call about my console latest by Wednesday, the employee "Alex" immediately says no & shrugs it off then says that's sounds about right, having no idea what I said probably not even paying attention to what I am saying. I did not even want to deal with him because from how he handled it he seemed as though he had the IQ of a pee. I head to the Gamestop location in Stevenson Ranch, California to trade in my two game titles with the deal for 40 titles are 25.00$ for a trade-in, as I am in the process of trading my games in I ask a women employee helping me, I also am wondering have you guys recently gotten any new Xbox 360's In and she goes into the backroom to check & I see atleast 20 new xbox 360 consoles on the shelves, she then comes out with the "last one". I then proceed to ask & tell them I reserved mine & pre-ordered it why was I not notified that they were in, but the employees at gamestop must not have finished jr.high because they could not even comprehend sentences to come up with a excuse.

Not only does this happen but I have to now drive back home to get my xbox 360 even though I called to ask if they were in stock. When I return they totally botch and screw my returns up by 25.00-50.00$ the deal of the xbox 360 is located right here http://www.gamestop.com/gs/landing/xb360250trade/default.aspx On my receipt the wireless controller is only 14.03$ when it is supposed to be 25.00$ as well as my console including the controller is supposed to be 100.00$ trade in value but was only 85.00$ & then he tried to proceed to tell me that the 20g hard drive is not worth 30.00$ when it says right on the website 30$- trade in value, I specifically asked them to go onto the website & look but they would not, apparently gamestop employees do not even know there own specials going on. He then proceeded to try and tell me its a % of what I get which makes no sense at all, because I added it all up & I should have only paid 74.94$ instead of 98.94$.

This was such a disappointing experience I was so surprised how bad the service was at Gamestop it has never happened before & wont again because I wont be pre-ordering anything from there & or Gamestop again.

I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the COUPON CODE: 25OFF. The code was 25% off any order over 100$ w/ free shipping. The code was ACCEPTED & I received a confirmation e-mail about my order and when it would be delivered.

I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of FRAUD known as FALSE ADVERTISING. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.

I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/facebook/myspace this event to everyone I know about how GameStop does business. (shady like)

This is the first time that I have ever had a problem like this. I would bet that Amazon.com or Buy.com would be the first to apologize, take the hit by honoring it, and move on with life. Making me (the customer) happy and continuing to both ORDER from them; and recommending them to friends & family.

This is the LAST time I will ever deal with Gamestop at all (online or in stores). The fact that you can ALWAYS get it cheaper online at Amazon/Buy/Ebay; and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their OWN CODES!...