My wife bought a new nintendo ds lite from gamestop for $129.99 for herself on her birthday .She thought she was getting the new nintendo ds lite (i) .big difference right ? but one has wifi . she tried to return it the next day with reciept for cash back or exchange to get the correct one .A young disrespectful manger informed us that alll we could do is sell it used for $40 trade in value we were outraged the manager did tell us the return policy is on the back of the reciept which you obviously get after you purchase a item and small cardboard standup on th counter (the manager had to move other standups that were blocking it).The box was open because my wife checks to make sure that whatever she bought is in there, stranger things have happened.But the way we were treated and the hard earned money spent on these expensive items justify a fair policy or be made aware of gamestops shady and mostly unordinary return policy on large electronic purchases(post a big sign like most reputable franchises.In the end gamestop gave her $32 for it and we paid about $100 to never shop there again and I would advise you too ! Walmart, Bestbuy, Kmart anywhere but gamestop .GAMESTOP YORK PA GALLERIA MALL AND EAST MARKET ST from MR and MS TIRADO [email protected]

I used to work at GameStop, so I can say from personal experience, don't shop here, unless you're buying a new game (and even then be careful). Here's why:
-You get virtually nothing when trading in games, you can get a lot more selling online. Even if you do trade in to GameStop, you can only get store credit, which can only be used at their stores. If you want cash, you have to accept 20% less.
-Most used products don't work too well. Only systems are tested, and even then, only to make sure that they turn on and the controller works. Used games are frequently scratched and unusable. Used accessories aren't tested or cleaned.
-If you buy a new game, make sure it is factory sealed. Every time GameStop receives new copies of a game that they were previously out of stock on, they open one up and stick the disc in a paper sleeve and squeeze it in a drawer with no other protection. Employees are allowed to take that "new" copy home and play it themselves. When it is brought back, it is still sold as new, even though it is obviously used.
-Employees are rude and discourteous (I know I was), and will try to get you to spend money on stuff you don't need.
-Used systems are terrible. From personal shopping experience, I bought a used Xbox from them several years ago before I worked for them. The Xbox was packaged with the wrong wires, a wireless controller with no receiver (original Xbox, not Xbox 360), and the system itself had dead bugs caught in it.
-Used games are generally only $5 less than their new counterparts.

If you are thinking of working for them, don't. Employees are treated badly by corporate. The pay is pretty bad, too. I had about two years of retail experience at a manager level before working for them and didn't get paid anymore than at my previous job, despite my request to. I was also hired at the end of October, was told it was a part-time job and would still be employed after the holidays, and got laid off after new years. The pay system is really bad, too. Instead of giving you a check which you can cash or deposit, they pay you on a special card. While you can withdraw money from it at any ATM, there is a transaction charge by the card company for each time you withdraw, or use it buy something, which is ridiculous. Why should there be a fee for me to withdraw my paycheck? The card can only be used at GameStop/EBGames/Babbages or Barnes and Noble to purchase items.

Overall it's a pretty bad working and shopping experience and I urge anyone reading this to buy and/or work anywhere else.

Most recently GameStop Advertised SAVE $20.00 on anything in the entire store with the trade of a qualifying game. Valid 12/26/09 – 1/10/09. No limits no restrictions. So I took my son with a qualifying game to our local store. The trade in value of his game $28.00. When we went to check out there was no $20.00 savings. The local employee called two stores to figure out why it was not providing the $20.00 savings and could not get an answer. After about 20 minutes I agreed to follow up with the Corporate office the next business day. After calling the corporate office they informed me it was a poorly worded advertisement and what it was really suppose to say was you were guaranteed $20.00 trade in value. Well that is not what the advertisement said!! The customer service rep so all he could do was apologize and they have received several complaints on the same issue. I asked if you have received several complaints and can tell me it was worded wrong why is it still being advertised. No answer!!!

When I called this specific Gamestop today to ask them a question about my ps3 (if they knew if there is a master reset buton for the ps3) the woman on the phone RUDELY responded with a hint of sarcasm "well if you hold down the power button for 2 mintues and nothing happens, then its broke." and hung on up me right after. I didn't ask her in a rude or unpolite way I honestly just wanted to know. I believe that this person shouldn't have responded so rudely and later on I found out on the internet the simple solution. Gamestop employees should be more product savvy, be more helpful and know their products.

I was trying to place an order online and have the games shipped to Taiwan. I was able to register all my info on the website (my Taiwan address, my Taiwan credit card info...etc). When I was on Step 3 of the checkout process, there was no shipping method for me to click on. Thus I was not able to proceed to the next step and complete my order.

I made an international call to the customer service around 9:54 am and explained my problem to a male rep. He said GameStop does not ship to Taiwan at all and he already checked that Taiwan is not listed on the shipping charge list. I said to him that I was just on that page and the shipping cost for Taiwan is $24.99, but he said he was not just saying. X&#@

Please take a look at this link and tell me he is bull$htting:

http://www.gamestop.com/gs/popups/internationalrates.aspx

These people don't really care where their paychecks are from, do they?

Gamers don't really care where they get the games from because it's the same thing with same price everywhere, but at least we deserve a experience when we shop.