My family and I were out shopping on Sunday February 22, 2008. My husband and I were trying to decide on video games and iteams for the gaming system we would like to purchase. Gamestop was very busy and we decided to go next do and get food to go. I then went back in the store and was stopped by a young man who said they were closed and that there register were shut down, but there were four people in line and other associates were still ring up. Plus the young man allow a lady to walk between us, because she had a pending sale. I explain to this man I knew the iteams I wanted and would like to purchase that day, around $200.00. He said he was sorry but to come back tomorrow they opened at 10:00A.M. I was prepare to spend $168.98 on games and a wireless guitar. However thanks to this young man and his rude manner, I would like to thanks gamestop for me making a big mistake spending my hard earned money at this store or any other gamestop store. I will never shop at a gamestop again. I would like to say I went to walmart and found all the games and iteams for cheaper. Thank you gamestop and thank your associate or manger, you have lost a very good customer.

I ordered the Wii Fit Bundle on February 01 2009 as a pre-order to be shipped on February 06 2009, after trying for months to find the Wii Fit and Wii Balance Board. I got the e-mail confirmation saying that my order would ship. On February 11 2009 I found that my order was cancelled. I contacted them and they said that were sorry, but they are now out of stock and cannot help me. They didn't give me a reason for the cancellation. I'm looking for how to contact the headquarters directly so that I can file a formal complaint.

I bought a game online, it was $39.99 but when i received the game they charged $49.99. I emailed them about it, and they said their records indicate they only charged me $39.99.

I sent a copy of the email receipt that showed $39.99, and the receipt i received with my game $49.99. But they still say they only charged me $39.99. And on my credit card statement shows I was charged $49.99.

For Christmas, I received two Rock Band/Guitar Hero type guitar stands. One, my son bought and had already put together for me. The other came from another acquaintance and was in a box that was branded GameStop.

Today, I tried to return the duplicate to GameStop. It was complete and had never been out of the box. BUT, I lacked the receipt. So, the clerk told me (eventually, the store manager as well) that they couldn't take it back because they "didn't have anything to scan". They said the SKU is only on the receipt and they couldn't get it from the box.

It's a GameStop product (i.e, couldn't have been purchased anywhere else). It's brand new and in the box and I'm returning it within a week of Christmas. Is it really reasonable to refuse to take it back because I don't have the receipt? Is it reasonable to setup a return system that prevents this??

I've learned my lesson and I won't be buying any of my grandson's games there in the future. I won't encourage that kind of nonsense business policy.

My twin nephews wanted the new Limited Edition Pokemon Nintendo DS Lite that was in stock. limited to 2 per person and with the promise of a matching Limited Edition Pokemon T-shirt. I paid 18.99 to have it delivered overnight and it arrived 2 days later. NO SHIRTS. Called company and they say they were limited and 1st come 1st served. NO WHERE IN THE AD DOES IT SAY THAT. And its still in the ad on the website "with this purchase of this limited edition nintendo pokemon bundle you get a limited edition t-shirt". Gamestop e-mails me that it says "while supply lasts"... IT DOES NOT SAY THAT AND MY NEPHEWS WANT THE SHIRTS!! I could have purchased the game elsewhere and got a shirt or a pokemon figure. Why the lies? and no resolution. $500 dropped in there on-line store and I am very unhappy. Will probably send all the stuff back. Very unhappy with their customer service and lies.