I've been subscribed to this service for over a year. First few months I was fine because I was borrowing older video games and fully beating them before returning. Now, this service is useless to me b/c I don't get anything shipped to me. I have 30+ items in my queue and over the last 6 months, I've received 3 items.
It seems like the library hasn't been updated in quite a while. Do NOT use this service if you want any relatively recent releases. Movies and video game collection rarely get updated, if ever. Some new items may pop up in the collection, but you're extremely lucky if you ever get any mailed to you. The most recent movie I've been able to get was "Blades of Glory" (that DVD was released over 1 year ago as of the writing of this review) and I haven't gotten anything newer.

Site and library browsing is not user friendly: no good way to customize searches or browse by genres. Site isn't reliably available (it's been down for the last several days) and search is even less reliable (search hasn't worked for me over the past week).

The concept sounds good in principle (movies + video games) but the execution just doesn't work. Please, do yourself a favor and stay away unless you are only interested in older titles! I got sucked in b/c the price is a little cheaper per month, but I'm done paying money and having nothing shipped to me.