I have been a long time customer of Gap. I have been always trying to get a best deal-typically waiting for a sales.
The spring (or early summer collection from Gap Kid) this year, marked down on a skirt called Rossette from 29.95 to $22.99 about two weeks ago or so. Then I received a coupon valid from March 24 through April 4th or.
I took it to the store and bought this skirt. Thinking that the store clerk knew what the price was or so, and the store was about to close. so I did not check the receipt and came home. Big mistake. I reviewed it closely once I got home and realized that they charged me for the full price and applied the 30% discount coupon. I called the Gap customer service, and the service rep told me that Gap online and Gap store are two different entity that they charged differently. I have never heard that and demanded to show me the written policy. The rep went away on the phone for a while and came back to tell me that she could not find the policy but that was how it was. There is no written policy to show to a customer and claim that they can charge differently. Is this legal? The two employees from Oakridge Gap store in San Jose said that they were printing the policy then came out to tell me they could not and asked me to contact the customer service. This skirt was popular and was gone from the online store when I checked today. They knew that there was nothing I could do about it and told me that there was nothing they would do about it.

Aren't the companies supposed to inform customers of t heir policy?