The store employee was raising her voice at a old lady, explaining something. I was on the other part of the store and I could hear her, the poor old lady, in such a nice and classy mall, was trying the tell the GAP employee something, but the Gap employee wouldnt let her finish and sent her on her way. I work at the bulding across the mall. When it I asked her a query, she looked me down and asked : What store do you work at, I replied I work in a law office across this mall. Then she said, OhI think GAP employees should be taught customer service and COURTESY, and be TACTFUL. This Gap employee would just yack aand yack, using her loud voice without listening to what the customer needs.
Friday Oct 29, 2010 at 1215 pm. Day and time incident happened.

So today I go into GAP and their manager or assistant manger (I think it was assistant, but I'm not certain) tells me that gap is having their “buy one shirt get the second for free” as long as it's the same price or lower. I find two shirts but one is a size smaller so I ask one of the sales rep to get me another size (A young Asian female cashier checked on the computer and it said they had 7 in the back)

So she sends a young man back to the storage room to get it for me and the man comes back out and says "The shirts are in a box at the bottom and there are too many boxes on top of it for me to get to the shirts". I told him “Ok, I can understand that and see how that might be a problem”. The young cashier (young Asian female, early 20's-mid 20's)who had the young man look for the shirt for me saw what had happened so I grabbed a polo which was 10$ more and asked her since ya'll won't get me the shirt I want could I substitute the polo and be charged for the cheaper of the two, and the young cashier said yeah I can do that.

So I go to the fitting room to try the polo on to make sure it fits then I head to the checkout line. There were two cashiers which were the young Asian female and another lady, the other lady ended up checking me out. I tell her what had happened and what the young cashier had told me so the manager (or assistant manager, like I said I’m not sure what her title is) swings by to see what’s going on. I then proceed to tell her what the young cashier told me and the young cashier LIES and says “No, I didn’t say that”. I honestly couldn’t believe that she was lying right in front of me. I have a good feeling the reason she was lying was so she wouldn’t look bad in front of her superiors and that she wasn’t allowed to charge me for the cheaper of the two shirts in the first place. Then the manager/asst. manager proceeds to scold me like a child in front of a line of people about how she already told me how the “buy one get one free” works and how just because the computer says they have 7 shirts in the back doesn’t really mean they do. On top of that she says “if you went in the back to see how many boxes we have you would understand”.

I have honestly never been treated like this before in ANY clothing store, or let alone any store. This is by far the worst shopping experience I’ve had and feel that the young cashier should be fired for lying and the manager/asst. manager should be fired for how she handled the situation.

*This happen at the GAP in the galleria mall in Houston, Texas 77056 on 8/20/2009 around 12pm-12:30pm

•The lying cashier –Young Asian female around early 20’s-mid 20’s (could possibly be younger then 20)
•Manager/Assistant manager (not sure what her position is) Older Caucasian woman maybe late 30’s-early40’s who had glasses/blond hair and seems a little strange.

I've had GAP visa for a while now yesterday I went into pharmacy to have prescription refilled swiped my card and was promptly informed there was an discrepancy with my balance; I hadf money and paid. I contacted customer service this morning @ which time I was informed credit line was reduced without anyone/company informing me, I, m now in process of paying account off and closing out this particular card.

I called the Gap customer service after I wanted to get a price adjustment on a piece of clothing within the 14 days they allow you to do so. The customer service woman on the phone was rude to suggest that my request for a price adjustment was outside the 14 days when in fact it was not, making it sound like she was doing a 'courtesy' favor for me for adjusting the price when I was actually entitled to it by bringing it up to them within 14 days of purchase. She also had the nerve to insist that I should call or e-mail the company within 14 days of my order. I told her I had e-mailed them within the 14 days, and that I was following up on my request by calling. She said I should have called within the 14 days to follow up. I told her that I had not gotten an e-mail reply to my adjustment request, and that 14 days had elapsed since then, and I was now calling them to follow up. She said I should have still tried to call within the 14 days. I told her that if I had written an e-mail on the 14th day, and not received a reply, I would have had no way to call within 14 days while waiting for a reply. She did not understand this point. She had a very rude and impatient temperament, and did not understand or accept the point I had made, and tried to insist I should always try to contact them as well as follow up within 14 days. Since I was getting nowhere, I asked that she simply make the price adjustment. She wouldn't let it go, and said in a whiny voice, 'I already did that, but I'm trying to tell you that you should have called us within 14 days to get the price adjustment!' What an rude, impertinent and argumentative idiot of a customer service rep. People like her should NOT annoy and badger customers with rude nonsense and actually LISTEN to the point the customers make to them. She should not have behaved like this and should not be in such a customer service position to begin with. It was a totally annoying transaction just to get a price adjustment from a holier-than-thou and argumentative Gap employee, which makes me not want to deal with purchasing from them again and have to deal with such assholes. Be warned of such people at the Gap!

I never open store cards, but did on the good faith that Gap was a legit company. I should have closed it right away seeing that when I wanted a GapCard, I was given a GapVisa Card instead. I called in to downgrade the card from GapVisa to Gap, and was told it was taken care of.

I receive a GapVisa card in the mail, and a GapVisa statement for 0.00. Knowing that I had a balance of $15.25, I went ahead and made a payment of 15.25 assuming that the charge would show up in the future.

Fast forward to two months later, I am now inundated with bills and calls from GM saying I have an issue with my account. I receive a statement for a SECOND GapCard account with a late fee and finance charge. Apparently instead of transferring, Gap gave me a second account without sending me a plastic card or statement of confirmation.

I call Gap Credit Services TWICE, get a call center in whoknowswhere (at least they spoke decent english), and both times the issue is "resolved" but somehow this is the first credit company I've worked with that doesn't give confirmation numbers.

STILL, today, I receive another GM message on my phone, stating there's an issue with my account, so I call in and finally speak to someone in AMERICA who says nothing has happened with my account and that it's overdue. I explain the situation to her about the two accounts being opened in my name and she understands my frustrations and takes care of it, but says that I must wait to receive a check in the mail before any payments can be made.

So I'm waiting. I refuse to post any payment to my account until I receive a check in hand. However, considering this is my third call to GEMB, I have really no faith in their ability to do their job correctly.

BUYER BEWARE --- don't open GAP store cards UNLESS YOU ABSOLUTELY HAVE TO.