Garden Grove Convalescent Hospital

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Category: Lifestyle

Contact Information
12882 Shackelford Ln, Garden Grove, California, United States

Phone number: (714) 467-0100

Garden Grove Convalescent Hospital Reviews

dinangolfer September 28, 2010
CUSTOMER SERVICE
My family and I went into this place for a tour, and from the beginning to end it was TERRIBLE. We talked to a few patients there and they even told us to take our grandmother to a different place, ANYWHERE but here. I was suprise and shocked but after my experience there, I couldn't even describe the depth of negative characters working in this place. From the begining, our tour guide of the facility was a very nice young Vietnamese women who had broken English but did her best. Her tour wasn't a problem. What one of the problems was there seem to be a lot of Filipino workers there but all they spoke was there own native tongue. We are not a racist family but if you are working in the United States and providing a service especially to caucasions then speak English. They spoke there native tongue like it was happy hour. When we would ask someone a question, we would get an answer but immidiately they went back to there own language. Who knows if they were talking bad nor negative about us.

The workers that were administrators there seem like they had nothing to do except walk around and gossip. Patients there told us that when requesting for anything, even an extra pillow or shower than they would have a fit. Complaining there is not an option.

There was also another issue a patient brought up and it really sent me on high alert. One patient mentioned there was a lot of bribing going on to one of there staff members. An example is the patients would have to pay out of pocket $3-$5 for a shower. And if you want to take another shower than they would make a RACIST COMMENT. A few patients mentioned it to us and we thougth that was the ICING on the cake to leave this place and find a better and more functional nursing home for my grandmother. To everyone reading this, DON'T GO THERE.

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