I won a prize at a function. It was yard decor. I live in an apartment and will not use. I have no receipt. Manager refused to give me store credit and stated that is their policy. WOW!! So I have $25 worth of stuff that I have no place for. Luckily, I didn't pay for it. Still is strange that they would not give store credit. I have never heard of such a thing. NO MORE Garden RIdge will I step foot in the store.

purchase plant stand for $39.95 it was too small after taking it home--returned to store no receipt--manager was extremely rude and said they would not give store credit or money back without receipt--told him wanted district manager info--gave me slip of paper with internet info--he started to"yell" at me after confronting him for more info--I am 72 years old and cancer victim--told his cashier to call 911--was so upset left store and had people come up to me to make sure I was alright--he was rude and belligent--something should be done about Garden Ridge management--after reading internet this is not first incident they have had

My experience with Garden Ridge in the past has been without incident, as long as you make a purchase, and never return or question the price, etc you will be fine.
In December 2010 I attempted to purchase some marked down pictures. They were on a clearance rack with a red mark through the original price and the sign posted indicated an additional % off.
Once I approached the register, the picture rang up at regular price. The cashier refused to look into the discrepancy and said it was an error. I informed her of the stack of 20 or so pictures and she stated they were all mistakes. I asked for a Manager and the cashier informed me she was the Manager. So in turn, I asked for the Store Manager. She points to a gentlemen who was standing a few feet away. I explained the price discrepancy, he said they were placed in the wrong area (with red lines), snatched them from me, added them to his cart and walked away.
The "store" manager never looked into my claim, or even gave me more than 3 seconds of his time. I asked the cashier/Manager for company information in order to file a formal complaint and she hands me a tiny piece of paper with an email address typed on it.
I am not exaggerating but I felt as though I had been acosted. I walked away from all the merchandise and the store, never to look back, except for now by sharing my story.

I purchased a blow-up yard Santa, last Saturday at Garden Ridge for $20. It was a one-day sale. On Sunday, we put the Santa in the yard - and discovered a huge tear in the side. So we boxed Santa up. Today, (Wednesday) I went to exchange the defective Santa for a new one. I was told that 'store policy' states 'no exchanges'. I was told I could get a refund for the defective Santa ($20) and re-purchase a new one. I asked if I would still get the $20 sale price and was told "No, they aren't on sale anymore". I asked to talk to a manager - and was told the same thing, "Store policy states NO EXCHANGES"... Really? I get home with a defective product and just want one that works. So I got my $20 back and have boycotted Garden Ridge.

I purchased outdoor patio furniture at this store, spending over $500. It turned out to be defective, the sling on the lounge chairs detached from the chairs after being used maybe 5 times, plus they rusted profusely after being outside for 1 day (not even in the rain, dew, I suppose). Garden Ridge refused to return the chairs or do anything to make the situation right. This was not a small amount of money I'm out. This store is a complete scam. No person can be reached, the e-mail address they give you for customer service is a false e-mail. Scam, scam, scam! What store in their right mind would not back up their products they sell to display good customer service? This store does not know what customer service is. I can't believe they will not return defective products. Great unusable chairs I have now.