I recently purchased an end table from Garden Ridge that I found elsewhere for a better price and quality. The table is still in it's original box, however I didn't have my receipt. I was told by the store manager "Troy" that since I didn't have my receipt I could not return the merchandise. While I understand the store's policy, I at the very least expected a store credit. Troy informed me that that was not possible. Now I have a table I can't use and out of $42.00. The amount is I'm out of is not the point, it's the fact that the Garden Ridge chain is strictly a rip off and they handle business worse than a flea market. I will never set foot in this chain again and I will warn all my friends and family not to do business with them also. Buyer BEWARE!!!

Keith Gaines.

Before Christmas I bought several boxes of Christmas ornaments. These ornaments were for trees to be used in an assisted living home. After buying the ornaments, we found that they were not needed. On December 22 I went back to the Garden Ridge to return the ornaments. I could not find the receipt with Christmas and all. But they could use my debit card. The lady at the desk was not helpful at all. She quickly scanned the boxes, which were labeled 'Garden Ridge', and said that they were not on the debit card. I asked her to repeat the scan. She quickly did it and said again it was not on the debit card. I KNEW it was purchased using the debit card. WITH AN ATTITUDE, she put the ornaments back in the bag, handed them back and called for the next customer.

I went home and frantically searched for the receipt. After finding the receipt, and checking upc numbers, the ornaments WERE on the debit card which was scanned. I live 40 miles from Garden Ridge so it is not an afternoon drive to the store. The next opportunity that I had to go to the Garden Ridge I took the ornaments AND RECEIPT to the store. I was informed that the deadline was past and nothing could be done.

I did what was suppose to be done by returning the items in the correct time frame and Garden Ridge did not work with me. So, when I was finally able to make the 40 mile trip back to the store, Garden Ridge still would not work with me.

I believe that I have a legitimate complaint because I did work in the correct time frame and the store was not cooperative. I believe that since I had the receipt that I should be entitled to the complete refund, or at least a store credit, since I did follow the time frame but was not worked with. If the store were still following the policy of scanning debit cards, they could even pull up my card showing the time and date that I was there to make the return because I also made another return of a Christmas tree and it would show the date and time of return, on the 22nd. Having to return to the store a THIRD time will cost me alot in gas. I am very disappointed in the store not working with the customer, especially since a receipt was in hand.

Now, unless you authorize it, I still cannot get my money back. Please respond. I would also appreciate a phone number not just an automated response. By just using an automated response, I know you truly do not want to work with your customers and ensure the future happiness of your customers. I also believe that it is a cop-out to being fair to your customers and striving to work with them.

Please help with this situation.

I went to my neighborhood Garden Ridge on 12/4/2009. I picked up only a couple of items, mind you i add, the store was nothing like it had been in the past. I thought i was at a flea market...meaning there were MANY SHELVES in the Christmas area were vacant (as you see the date i went was december). I will let you know, i to worked in customer service for over 11 years managing a teacher store. I know how to treat the "customer" and the saying"the customer is always right"!!!
Well, what brings me to this site is the simple fact> I went today 1/15/10 to get credit back on my credit card for a digital timer switch that clearly states it is for Holiday and Security lighting. Well, they told me they would credit my card, but at the price of 80% off because they state it is Christmas merchandise! I have my reciept, i am within the time frame, and this was for our security of our home!!! It furiates me because you cannot get ahold of a "live " person, nor do they make it easy online to file a complaint! I use to love this store. BAH humbug, I WILL NEVER SHOP IN THIS STORE AGAIN...

Brenda

This store has a crappy 60 day return policy. Even if the item is defective or does not work at all! No store credit, no nothing! The manager told me to take my broken item and get out of his store or he would call the police.

You cannot call them and speak to a real person. You can only e-mail a complaint line.

They sell junk and back it up with a bad return policy.

Garden Ridge posted their weekley ad and I very excited to see "Sunday only $99 for a 7 1/2 foot prelit tree-style Arizona or Rhode Island normally $299!" I gave my Christmas tree to my son and arrived at the store 8 a.m. Sunday morning to get that tree! I was one of the first into the store and they did not have those trees in stock! I could have understood if I had waited until late Sunday morning but I was the first over there and the ad trees were not there. I spoke with a manager and she stated that the Sunday ad was a misprint that only 9 1/2 ft trees were on sale for $199 and that the corporate office became aware of the mistake Wednesday before the sale. That tree is too tall for my house and $100 over the ad price! She was very nice and tried to show me some $99 trees but I was not happy. She explained as per company policy she could not substitute a similar tree or reduce prices on any other tree. I then asked if I could get one of the trees from the Thursday only ad for the Thursday price because there were plenty in stock. That was also a no. Company policy allows the managers to offer no discounts or price changes. The manager tried to help with in the limits the company gave her but all she could give me was an email address to contact corporate. As one of the clerks said, "Don't bother, they won't do anything to correct their mistake." So why are we giving our hard earned money to a company that uses trickery and deceit to get us in the store and does not honor its ads? Why are we helping a company make money when they care so little for its consumers that they do not even give the managers discrectionary overrides? Where is the customer service? Consumers are not always right but if you want to keep them happy and spending money at your store, then empower your managers to fix your ad mistakes or quit making mistakes!