Garmin GPS

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New York, United States

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Garmin GPS Reviews

dmaybery November 6, 2010

map updates

Purchased 2 new Garmin GPS units, and when I went to get the one time map updates I was told it would cost almost as much as I paid for the GPS to get updated maps.

I had previously owned another Garmin and I had 1 year for the free upgrade.

Now Garmin says you have to get the free update within the first 60 days of purchase or it will cost you almost as much as GPS cost.

NO WHERE on the Garmin Box or in the included paper work do they tell you to get your free upgrade within 60 days of purchase. You find that out ONLY when you go to download free update.

I submitted complaint to Garmin and I basically got a smart azz answer from some rude idiot. After complaining to second person he asked me to fax in receipt (which I did) and he NEVER Responded, so I resent note asking why no reposnse - 4 days later I got short curt answer saying it was my responsibility to get free upgrade in 60 days and there were no options open - other than BUY UPDATE!!!

I have always recommended Garmin but trust me when I say this NEVER AGAIN!!!

Tom Tom has cheaper prices with exact capabilities and FREE LIFE TIME MAP UPGRADES. Our daughter bought Tom Tom and she loves it and in fact YES they do have FREE LIFE TIME Upgrades!!!

GOOD BYE GARMIN - HELLO TOM TOM... I PLAN ON SPREADING THE WORD EVERY WHERE POSSIBLE TO NEVER BUY A GARMIN, HELP PASS THE WORD AROUND!!!

lindaw December 8, 2008

overselling unnecessary

Ordered a Garmin 760 GPS for $219 and was told I needed a memory card or it wouldn't work. Asked why when in stores or checking other websites no accessories were indicated as being needed. Informed that theirs were different and wouldn't work without one. I called Garmin support & told not necessary to have card for it to work. Called to explain I wanted to return memory card same day I was waiting for UPS to deliver, and was told I had to get a RA # after I received the items. I tried placing a call Friday pm and couldn't get through to customer service. No answer Sat again. Called Sunday and was told I would have to return both card and GPS, because it was sold as a package. That is not how I ordered it, that's how they typed it up. I have placed a dispute w/ credit card for $79.99 for the memory card. They're selling the GPS too cheap to make any money, so they have to resort to fraudulent sales.