I purchased the Garry Vacuum for $199 + S&H (about $50). I was replacing the vacuum cleaner after 7 months, now six months after the replacement it has quit working again. I would not recommend this product at this time as you will be constantly having problems with it. I have decided to go with a Dyson Animal as that is what 2 of my friends (who have dogs) own. They love it and have no problems with it.

Buyer Beware! Purchased a Garry Vacuum a year ago. It began loosing suction in spite of bag change. Ad says Free bags for a year. S/H is $8.00. Checked with local P.O. and cost to mail was less than $3.00. Fee is hidden in S/H, thus bags are not free. Now Vacuum motor has seized, called Garry to utilize Replacement for life. Initially I was told, I would have to pay to return old vacuum and new one would be sent at no cost to me. NOT! I have to pay $50.00 for new one and if I don't get old one to them in 30 days, they charge my account $150.00 plus S/H. Honestly, the vacuum parts are cheap and probably cost less than $50.00 to construct. So again, NOT FREE. Customer Service could barely struggle thru English language, thus adding to frustration. You have been warned!

I bought a Gerry Vacuum Cleaner less than a year ago and it actually fell apart.I wanted to send it back, but they wanted $80 each way for shipping and handling and I refuse to give it to them.When they advertised it they said, "No questions asked we will send you a new one:Well, they didn`t mention the S&H then.I`ll never buy another vacuum through the mail!!!

The vacuum cleaner was exceptionally loud from day one and we were sorry we bought it for that reason. In about 2 months time a white plastic piece in the motor broke apart into many pieces and the unit ceased to be operational. All this time I was receiving charges on my American Express card for "lifetime" bags which I never asked for or directly agreed to. I called customer service and a man with an Indian accent--strangely named "Johnny"--said that all the units from that lot were defective and that they were receiving many reports of damaged units. He said they would ship another and I was to return the damaged unit within 30 days or be charged another $200. Weeks passed. Nothing arrived. I called back and spoke to another (or the same) Indian man--this time named "Ricky"--who told me all the same information and refused to accept the fact that I had ever called before. So now we are waiting for the replacement. I have already determined to take this up with American Express if any more charges appear on my credit card or if I don't receive the replacement or if they try to charge me again.

The vacuum is loud and clunky and of low quality. Customer service is unreliable and seems unapologetic for the waste of time and money suffered by the consumer who had the misfortune of ordering a Garry.

My vacuum broke on the 2nd use. when I asked for a replacement they said I had to pay $50 s&h & send the broken vac. back @my cost! The outsoursed costomer service rep. have no ahtority to resolve the problems & refuse to let you talk to the manager or some who is athorised to solve the problem! They refuse to give out the home office #, they lie & say they are on site in Cal. There is no listing for Garry Vacuum in Cal. The product sucks & after researchin online & finding numerous similar complaints. I called back & asked for a full refund. They refused! I do not trust this company or their product! I think it is a SCAM! DO NOT BUY FROM THEM! & if you or anyone you know has a similar complaint...Please register your complaint to the BBB of Southlnad ( Colton, Ca.) The BBB # is 1-909-825-6246 of find them online & register your complaint before anyone else gets ripped off!