This company is a scam. If you read on line, which I did, unfortunatley after the fact, they appear to be making more on replacement units than the original purchases.

My vac quit in less than 90 days but due to the holidays I waited a bit to call and it was exactly 1 week out of warranty. There was no grace period, no effort to make things right at all. I used this unit 3 times...

They disallowed the free replacement. It will now cost me another $50 to replace the unit and I also have to mail back the defective unit...

Never buy Garry!!

I purchased this vacuum online in June '09 and December 15th '09 the motor broke (a piece of the fan blade on the motor broke off and the motor casing fell apart). I emailed customer service to find out how to go about replacing it on the 16th then called customer service on the 18th. When I was then told the cost of shipping a new vacuum to me- $50, and that I would also have to pay to ship the broken vacuum back, I asked the representative why I had to pay more to replace my vacuum than I did when I puchased it new. He told me that everyone pays the same and that there was nothing he could do to change it. I asked to speak with a manager or supervisor since they should be able to help out with the shipping cost since it hadn't even been 6 months and a $200 vacuum shouldn't break that soon. I was told that the supervisors line was busy but he could set up a call back for me. I agreed to the call back and then waited. I did not recieve a call back so I called on the 22nd. I asked to speak to a supervisor and got the same answer- the line was busy- I opted to put in another call back since it was early in the day and a Tuesday, I thought that I would get a call by the next morning. I did not, I waited till 1pm on the 23rd to call back. When I got through I asked for a supervisor but once again the line was busy, I told the rep to keep trying because I wanted to get the situation resolved. After being on hold for about 3 minutes the line went dead, so I called back, 3 more times and each time I received the same out come- the line was busy and then the line went dead. I did finally talk with a technician, who was very nice and cordial with me, I explained the situation and he told me that he would guarantee me a call back the next day (it was 2 minutes till close of business when I spooke to him) I did not receive a call back so I called on the 28th, I finally got through to a supervisor but of course he wasn't able to take off $10 or issue me a return shipping label. He was so rude with me the entire time- everytime I tried to speak he would interupt me. I finally told him to stop because I deserved to be treated with more respect, and that he would not stand for someone constantly interupting him if he were in my shoes. He did stop and I finally was able to ask for a manager. He could not just transfer my call to management he had to send them an email, but he Guaranteed that I would get a call back in 48 hours. I told him that I didn't believe him because I had been told that lie already. He said that he would put in the request but that he couldn't give me any contact info for management. I told him that I was already filing out the forms for the BBB and that if I did not hear from a manager by 2:45 on the 30th I would be sending the form in. At 2:46pm on the 30th I sent the online form off to the BBB. This morning, 12/04, at 8:53am I received a call from a manager but while I was explaining the situation the phone once again went dead. It is now 11am and I have not heard back from Garry Vacuum. I am now- because of all the hassles with this vacuum- am asking for a full refund. I had to go buy a new vacuum because I have 3 kids 2 cats and a dog and could not be with out a vacuum for this long- the new $50 vacuum that I bought picked up so much dirt in one pass on our livingroom floor (less than 200sqft) after only 2 days of not vacuuming that I'm not sure that the Garry was really doing it's professed job.

in october 09 i made a terrible decision to order 2 garry vacs for my business. i fell for all the hype. lightweight, free bags exc. the vacs one standard one commercial are such a piece of crap! they didnt last but 5 days. garry vacuum debited my account immediatly for both even though they are supposed to give a 30 day test. i have called every monday since trying to get my money back with them giving me all sorts of excuses. just so you know i did give them the tracking numbers for both. i called again today 12/7/09. again the told me id get my refund in 5-7 days..not falling for that again. i have asked to be contacted by accounts dept since thet wouldnt transfure me.im sopposed to get a call back within 24 hrs. wish me luck! ps save yourself alot of frustration and go with the panisonic vac the 17 lbs is worth it to me.