Went in with ad flier received in the mail. The flier had two items that turned out to be LIES from these slime balls that don't deserve to stay in business. There was a "voucher" for $2, 387 in the flier that was to be a discount off the price of a selected vehicle. There was also an statement that "All trade ins will be guaranteed to be the NADA price" I have a 2007 Lincoln Town Car that I wanted to trade for a Cadillac CTS. First they had to be hounded several times with the simple question that wasn't answered "what is the price". I had checked out the internet price on the vehicle at home before I left, found it to be $29, 887. When I finally got an answer from my "sales"man Quentin, he had stated the car would be $29, 600 after the discount. I pointed out that he had already agreed to the internet price, less the "voucher". That didn't seem to matter, however he went back and came up with $27, XXX after he applied the voucher. When it came to valuing my trade, this is where the rats turned to skunks. I had also checked the NADA book for my car, its miles, features, etc. and came up with $16, 000-$18, 000 range, according to the book. These skunks came back with $11, 000 for a clean, prime condition trade that I was told was obtained by the buy price from the auction house. They didn't honor the advertised guarantee to value the trade at NADA value. I countered with $16, 000 and that's when dufus (big fat ugly manager) got in the game and told me Quentin had misquoted the price, it was either the internet price or the full list price, less the "voucher" no where on the "voucher" was stated either directly or on footnotes about any restrictions of said discounts. BFUM told me they wouldn't budge from the insulting, low ball trade offer and to add back the $2, 387 that I was misquoted, that new number would be the price. I told him that was an insult and the dip-shit still didn't get that he works for one of THE WORST SHEISTER DEALERS IN TEXAS!!! I had to ORDER him "GET MY KEYS - I"M OUTTA HERE" Why does the Texas Attorney General and the manufacturers allow this HELL HOLE to stay in "Bidness"? Only a total idiot would complete a deal here -