WITHIN 3 MONTHS VACUUM BROKE SOME WHITE PIECE CAME OUT. CALLED COMPANY AND THEY SHIPPED NEW ONE AND I RETURNED DAMAGED AT A COST TO ME OF $40.00. ONLY A COUPLE OF MONTHS LATER THE SAME THING HAPPEN, CALLED AND I ASKED FOR A PREPAID LABEL, RETURNED AND POST OFFICE SAID I COULD NOT GET CERTIFICATE OF MAILING FOR A PREPAID LABEL...A MONTH LATER I WAS BILLED $200.00 FOR NOT RETURNING. JUST LAST MONTH BROKE AGAIN, SENT ME A PREPAID LABEL AND THIS TIME I GOT THE POST OFFICE TO GIVE ME COM FAXED THEM A COPY PER THEIR INSTRUCTIONS WELL GUESS WHAT I JUST GOT BILLED $200 FOR NOT RETURNING ONCE AGAIN. HAVE CONTACTED MY CREDIT CARD COMPANY, CLOSED THAT ACCOUNT AND WILL BE GETTING NEW CARD AND THEY ARE DISPUTING THE CHARGE.

I WISH I HAD NEVER ORDERED THE FIRST ONE AND NOW IF IT BREAKS I AM GOING TO THROW IT IN THE TRASH AND GO DIRECTLY TO A STORE AND BUY ANOTHER VACUUM. I REALLY BELIEVE THIS COMPANY IS A TOTAL SCAM AND ONCE THEY GET YOUR CARD NUMBER THEY JUST KEEP FINDING REASONS TO PROCESS BILLING. BOTTOM LINE THE PRODUCT THEY HAVE IS GARBAGE!!!