Gate 1 Travel

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Category: Travel

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United States

Gate 1 Travel Reviews

August 2, 2008
Misreprentation
NEVER USE GATE 1 TRAVEL!!!

We were interested in the "independent" travel package for Costa Rica which included the aifare, transfers, hotel & rental car because we thought it was a good deal for less than $1000/per person. We weren't sure if it was sold out or not so we also reserved flights on Delta airlines which allows you to cancel within 24 hrs without charge.

When we called the Gate 1 agent said the package was available and the only thing "on request" meaning they could not confirm was 1 of the hotels at one of the cities we would be staying at. However, the travel agent assured us that the policy is that they look into another hotel of equal or better status and give us the option to accept.

So, happy with being able to book 2 wks of our travel date for a good deal I put down a deposit and told the bf to cancel the Delta tickets since everything was taken care of. Later that week getting worried about the "on request" hotel I checked the invoice online and it said they had upgraded us to a better hotel that was "on request"as well. When I called in they said they were waiting to hear back on the "upgraded" hotel that would cost us $94 more to see if they had room & would get back to us.

So a couple days pass and about 1 wk before our departure - I check online to find that the ENTIRE RESERVATION WAS CANCELLED!!!

I received no e-mail, no call, there was no explanation on the website. We call in the next day to have the supervisor tell us that they couldn't confirm the upgraded hotel and then that the airfare had expired. But then he goes to check the hotel and finds that he can now offer us the exact same package because now suddenly the hotel has room..but the flights will cost us $400. Which is ridiculous - the same package - is now $400 more due to them prematurely cancelling.

Then we tried to explain that no one told us that the flight would "expire" or that the whole package would suddenly be cancelled just because they couldn't confirm a hotel.

The supervisor then tells us it is "common" that when the air is reserved he can't get the land or when the land is reserved air is on request. He then tell us that the "whole" package was "on request"

When we told him that;

1.) On the invoice it only said the hotel was on request NOT the entire package
2.) It was never explained to us or written anywhere that the entire reservation would be unilaterally cancelled
3.) It was never explained that the "reserved" airline flights would expire at a certain time

His only response was that it was OUR fault for booking so close to the date. Which doesn't make sense because if they knew this would happen why would they still offer the package.

So in then end my bf & I who are left w/o a vacation only days before I fly out to NYC just so we could leave for costa rica and ticked beyond belief.

Oh a day later I get a call from the travel agent letting me know that they cancelled my reservation because they couldn't confirm the hotel. Funny - how the supervisor could find us one a day after they cancelled our entire package.
July 8, 2008
They provided a "budget" tour at a "deluxe" price
This describes my evaluation of Gate1's "11 Day Athenian with 3-Day Cruise" package in June 2008. Gate1"s contract hotels are not anywhere close to 5 or 4 stars, as advertised. The best, the Royal Olympic in Athens, which is billed as 5 stars, had a single restaurant, not two as advertised, and it was closed for dinner on 2 of the 3 nights I stayed there; so I had to have dinner "poolside, " which, because of the temperature, was definitely not my choice. Dinner selections were extremely limited, to essentially one entree per type (chicken, beef, veal, fish, etc.), hardly the mark of a 5-star hotel, and the prices were, in a word, outrageous ... Dinner with house wine for two came in at over 100 Euros in one case and nearly that amount in the other! The remaining hotels are worth perhaps 2 stars for the Europa in Olympia and Amalia in Delphi, and a bare 3 for the Divani in Kalambaka.

The Athens city tour was brief and rushed, included entirely too much "lecturing" by the tour guide in the hot Athens sun and the ferocious wind atop the Acropolis, while not allowing enough time for unhurried photographs, did not include a visit to the fabled National Archaeological Museum, and the afternoon of the second day in Athens was basically wasted, because there would have been ample "at leisure" opportunities to explore the city on the previous (arrival) day, if our flight had arrived as scheduled (see below). However, the first really serious turn-off came when, on June 23, we had to wait in the hot sun for 30 minutes after being dropped off by the hotel pick-up bus at a so-called bus "transfer point" waiting for the tour bus to Olympia ... No seats, no shade, only standing room in the direct sun ... Unacceptable!!!

The overland bus trips of up to 8 hours were incredibly long and boring, with few stops for sightseeing, and some of those included disguised "shopping" opportunities. Once at a major sightseeing destination, visits often seemed too short and hurried, and were scheduled during the midday heat, rather than early mornings or late afternoons. In the case of Olympia and Delphi, visits to air-conditioned museums were scheduled in the morning, while the heat was still bearable, and before the visits to the outdoor archaeological sites, which were scheduled in the full midday heat. It would seem intelligent, considerate, and feasible to reverse the sequence in both cases.

The cruise ship M/V Aquamarine was yet another story. It was billed as 3 stars, yet it was far inferior to ships on which I had taken multi-day river cruises on the Yang Tse in China and the Nile in Egypt. Although I paid for a cabin upgrade and thought I was getting a "superior" outside cabin, I have never been forced to live in anything so small, so sparse, so cheap-looking, and so inconvenient. The tiny portholes were partially painted over! The worst part was the bathroom ... The shower stall was almost too small to turn around in (and I am a quite "normal" 5'10", 172 lbs) ... Flimsy, shabby, without even any bath soap or other amenities. The in-cabin safe didn't work, or at least it didn't work for me. For the first two nights on the ship, there were diesel fumes in the cabin. After I complained to the tour director, they seemed no longer to be present on the 3d night. The restaurants were also not satisfactory to me. The main restaurant, while attractively decorated and featuring white linens and formal place settings, served lukewarm food, and it was almost impossible to get the wine steward's attention. The "Bistro/Pub" looked like a cheap version of a McDonald's, the food on the serving line was habitually cold, one orange juice dispenser did not work, and the only reason we used that facility rather than the main restaurant for breakfast was the ease and speed of self-service versus the incredibly slow service and directed seating in the main restaurant. Then came the shore excursions sold through the cruise ship! First, they were vastly overpriced, even though the tour guides were generally competent and knowledgeable. But up to 59.95 Euros per person for a less than a half-day tour is simply too much for the experience, especially when that experience includes more disguised solicitations/opportunities to shop. In general, the escorted portions of the shore excursions were also limited and brief, with passengers left to "explore" on their own afterwards. This was especially true on Rhodes, where we were literally rushed through the old city/citadel in about one hour. At least another hour should have been allotted for a guided tour of this World Heritage site.

Finally, our experience with Gate1's contract airline, Olympic Airlines! Our outbound flight (OA 412) was originally scheduled to leave JFK at 4:30 PM, on June 20. It finally took to the air at about 1:00 AM, on June 21 ... 8-1/2 hours late, causing us to miss at least a full afternoon of "at leisure" activities in Athens! Similarly, our return flight (OA 411) was scheduled to leave Athens at 11:25 AM, on June 30. It took off over 2 hours late, at about 1:35 PM, almost causing us to miss our connecting flight at JFK. In fairness to the airline, I will note that we were provided a room at the JFK Holiday Inn and two meals on June 20. A word about our connecting flight at JFK (Delta 5619): The plane's air conditioning did not work, and we sat on the tarmac at JFK sweating for over 1 hour because the flight also was late taking off. To add insult to injury, the stewardess served lukewarm water; on request, she added some ice cubes!

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